Senior Clinic Success Manager

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Senior Clinic Success Manager

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of .

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Our location in Kansas City, MO. currently has an opportunity for a Senior Clinic Success Manager. As a Senior Clinic Success Manager, you will play a pivotal role in leading a team that supports our clinic partners. This strategic leadership position is ideal for someone who thrives in a fast-paced, client-facing environment and is passionate about driving operational excellence, mentoring teams, and enhancing the customer experience. You will serve as a key liaison between internal teams and clients, ensuring seamless execution of complex projects and continuous improvement in service delivery.

What You’ll Work On

• Lead and manage a team of 4–10 Clinic Success Managers (CSMs), providing coaching, feedback, and performance assessments.

• Act as an extension of the leadership team, handling escalations and supporting strategic initiatives.

• Oversee multiple, concurrent customer implementations and projects across various products.

• Mentor and train Clinic Account Representatives (CARs), and assist with SOP updates and process improvements.

• Conduct quality audits, manage QA processes, and ensure compliance with training and job requirements.

• Analyze complex data sets to support business objectives and identify trends in customer experience and resource utilization.

• Collaborate daily with internal teams and upper management to resolve issues and drive innovation.

• Recommend and implement process changes to enhance productivity and customer satisfaction.

Required Qualifications

• Bachelor’s degree or equivalent experience in customer-facing roles.

• 5–7+ years of experience in client success or similar customer-facing roles.

• 2+ years of people management experience.

• Proficiency in Microsoft Office Suite.

• Demonstrated ability to manage complex projects and lead cross-functional teams.

Preferred Qualifications

• Experience with Salesforce.

• Background in the medical software industry or healthcare services.

• Knowledge of diagnostic testing, point-of-care testing, infectious disease, and/or toxicology.

• Familiarity with medical regulatory requirements.

• Strong analytical, communication, and problem-solving skills.

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

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