Analyst, Client Success

Company Description

Curinos empowers financial institutions to make better, faster and more profitable decisions through industry-leading proprietary data, technologies and insights. With decades-long expertise in the financial services industry and a relentless focus on the future, Curinos technology and analytics ecosystem allows clients to anticipate customer needs and optimize their go-to market decisions in an increasingly competitive market.

Curinos operates under a hybrid modality. We have hub office locations in New York City, Chicago, and Boston.

Job Description

Curinos is seeking a Client Success Analyst to help our clients transition effectively to a digital-first world – optimizing customer-facing channels for sales and service, including the branch network, ATMs, staffing and digital (online/mobile). In this role, you will enhance the value of our SaaS data and analytical solutions by guiding clients through data gathering, product implementation and onboarding, supporting day-to-day analytic and service needs, and aiding efforts for retention and renewal. On a daily basis, you will work with client teams to tackle their individual challenges, such as data collection, data quality assurance, how to best utilize Curinos data to answer their pressing questions and the best approach to leveraging insights to drive impact.

Client Implementation and On-boarding:

• On a monthly and semi-annual basis, serve as the lead for data collection for the distribution product set.
• Manage project timelines and deliverables for client implementations
• Partner with engineering and data teams to execute implementations effectively
• Define business requirements for new solutions implementations and/or existing client enhancements
• Identify and develop processes that improve efficiency of data and research reports

Client Success Support:

• Know your clients’ strategies and data inside and out
• Synthesize data-driven insights from our solutions and present findings to key client stakeholders
• Build impactful client relationships by serving as the primary point of contact for the client team, including leading client calls and in person meetings
• Provide clients with timely support for questions about both our solutions platform and industry experience
• Design and lead solutions training sessions to help our clients find value in the analytics and tools they license from Curinos

Other:

• Identify product issues or opportunities for our clients, develop hypotheses, and engage in solutions brainstorming
• Partner closely with the technical solutions teams to deliver actionable results

Qualifications

• 1-5 years of experience in Retail Banking, Consulting, Financial Services, and/or Business Intelligence; alternative experience requiring strong data and analytics background would also be applicable
• You are a natural and relentless problem solver who is passionate about delivering value to clients through the application of analytics. You demonstrate an ease with complex quantitative analysis, a drive to succeed, and creativity in problem solving.
• Passion for the details and finding the best answer
• Proven track record of delivering complex, time-sensitive work to clients, across multiple client workstreams
• Strong analytical capabilities including the ability to interpret complex analytics
• Strong written and verbal communication skills, with a focus on effective storytelling and working with clients
• Excellent organizational and time management skills; attention to detail
• Ability to travel as needed for client meetings; can range from 0% to 100% depending on engagement, but will most likely be ~10-20% 
• Bachelors degree

Compensation: The base salary range for this role is $67,500-$70,000 (Bonus eligible) 

Additional Information

 Why work at Curinos?  

• Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from 
• Flexible working options, including home working, flexible hours and part time options, depending on the role requirements – please ask! 
• Competitive annual leave, floating holidays, volunteering days and a day off for your birthday!
• Learning and development tools to assist with your career development 
• Work with industry leading Subject Matter Experts and specialist products 
• Regular social events and networking opportunities 
• Collaborative, supportive culture, including an active DE&I program 
• Employee Assistance Program which provides expert third-party advice on wellbeing, relationships, legal and financial matters, as