Consumer Product Strategic Analyst III (Data Platform Product Management)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for performing more complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other relational data bases to provide analytical support on strategies, ensure goals are met, and propose policy and procedural changes within segmentation structures to produce optimal results. Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies.

The candidate will assist the Data Product Manager with building the target state platforms, tools, data and AI capabilities/integrations in the Consumer Bank's Client Protection (Fraud & Claims) organization, partnering with Technology. The role will enable the Fraud & Claims strategies, reporting, modeling, forecasting & operations teams to use data & insights effectively & efficiently.

Responsibilities:

• Assist the product manager with and execute the product vision , roadmap, objectives, key results, success metrics, deliverables, epics, roadmap in partnership with Technology

• Partner with Technology on Program Increment planning for product/deliverables

• Own and Build  target state data platform components and functions in the Fraud & Claims lifecycles partnering with Technology teams - to service all use cases like reports, models, strategies, forecasting, operations - across all products and channels

• Manage data migrations requirements & user testing

• Automate Data quality controls. Implement data observability

• Build searchable data dictionaries and metadata. Build a knowledge base, ontology and searchable taxonomy for Fraud/Claims data.

• Automate data lineage capture & maintenance

• Build a data marketplace for provisioning & use via a publish / subscribe model

• Build advanced Reporting & analytics capabilities

• Build feature stores for reports, models, strategies decision engines

• Deliver ML/NLP enabled search capabilities, pattern detection capabilities, relationship analytics, data streaming and graph capabilities

• Integrate vendor tools & AI capabilities into the platforms

• Build data security & retention capabilities

• Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance

• Leads coordination of the production of product performance reports and updates for senior management

Required Qualifications:

• 2+ years of experience with platforms, data, analysis or reporting

• 2+ years of experience as a Product Owner/Lead, business analyst, data analyst, architect or similar role

• Excellent verbal and written communication, interpersonal,  documentation, and presentation skills

• Proficient with Microsoft PPT, Excel

• Proficient with SQL

• Outstanding quantitative , critical thinking and analytical skills

Desired Qualifications:

• Bachelor's degree

• 5+ years of relevant experience

• 3+ years of experience with Agile, SAFe, LEAN, Scrum, Kanban

• Knowledge of Bank of America's policies, platforms, tools, teams

• Prior experience with vendor fraud/claims tools, UX design tools like Figma, MSFT Visio

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