Data Analyst - Customer Service
Textron AviationAbout the role
Job Number:
338992)Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.Description
JOB SUMMARY:
Data Analysts support the development and optimization of strategic initiatives by generating actionable insights and recommendations from internal and external data. Data Analysts support business growth by using business intelligence tools to mine complex data, identify historic trends, and visualize large datasets. Data Analysts play a critical role in data governance, helping to create and maintain data standards and quality.
The Data Analyst will work as part of the skilled and passionate Customer Service team delivering business solutions that enable data driven decision making. The position’s primary role will be to leverage internal and external data using data science techniques to solve business problems.
At Textron Aviation, we are building a community of Data & Analytics professionals with an emphasis on collaboration and cross functional support. You will have the opportunity to work closely with your peers throughout the organization toward a vision of data driven strategy
JOB RESPONSIBILITIES:
Develop and maintain data reports measuring daily business activities in Power BI, Alteryx, or similar tools using query languages and formula libraries such as SQL and DAX
Serves as an internal consultant to business leaders by conducting regular and ad-hoc analyses to convert data into strategic assets.
Develop technical as well as process-based solutions addressing business needs
Work to improve data quality by assisting data governance efforts in creating and maintaining data quality standards
Develop best practices and document proven solutions
Interface with other data professionals throughout the organization to embrace cross functional growth in analytics capabilities
Gather and document analytics project requirements from business stakeholders
Explore and understand the inner workings and market context of an aircraft OEM
Qualifications
EDUCATION/ EXPERIENCE:
· Bachelor’s degree required in MIS, Computer Science, Data Analytics, Business Administration, Engineering, Mathematics, Economics, Statistics, or related technical field/coursework
· Aviation experience preferred
QUALIFICATIONS:
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