Business Analyst (Field Services)

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities.  If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. 

Are you looking for a fantastic career at Aqua?
We have a great opportunity for a Operations (Business) Analyst I based out of Bryn Mawr, PA. This role provides technical and analytical expertise, as well as troubleshoots issues and problems that arise. The analyst manages and monitors field operations utilizing various technology systems. Lastly, they research best practices and support developing solutions for the company’s operations.

ESSENTIAL DUTIES:

• Analyze operations-related data, including collecting, cleaning, and interpreting data to identify trends, patterns, and insights that support operational decision-making and improvement opportunities.
• Manage and maintain data systems, ensuring data accuracy, functionality, and accessibility.
• Clearly and concisely state problems, communicate data insights, findings, and recommendations to stakeholders through written reports, presentations, and verbal discussions to ensure understanding and informed decision-making
• Provide direct support to internal users on workload and resource planning. and assistance with data-related issues. Specifically, develop and utilize strong working knowledge and expertise in the company’s work order and asset management platforms and related mobile applications to support operations staff.
• Support dispatching and customer service functions using a deep understanding of customer services, call center and service order dispatch functions’ software and hardware operational needs.
• Work closely with operations, finance, regulatory, and IT teams to understand business needs and translate complex data into clear, actionable insights to department staff through to senior management
• Support the integration of new data sources and tools to enhance analytics capabilities including documenting business, technical and user requirements through to testing and implementation.
• Develop and lead training efforts for operations staff to support the effective use of the company’s enterprise asset management, work order management system, mobile applications, and other Aqua software.
• Take initiative in developing  a training program meant to improve Operation’s understanding of the use of data systems, and data (in order to improve decision-making across the business).
• Support the operations performance management by identifying key metrics
• Create and maintain sustainable reporting that drives continuous improvement and operational excellence.
• Participates in cross-functional teams with management and other departments as needed, to evaluate business processes to identify trends, issues, risks, opportunities, potential solutions or enhancements.
• Works as a liaison between operations users and IT to review, analyze, and evaluate user needs and create systems solutions that support overall business strategies.
• Represents department and business operations on team projects.
• Performs other assignments as required.

QUALIFICATIONS:

• Bachelor’s degree is required with a preferr