Medical Assistant - Full Time - Sports Medicine Clinic - Elmwood

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job, under general supervision, leads all operational functions related to staff development/training. Assists This job in the implementation of policies and procedures required for success as well as participate in initiatives to improve processes serving internal and external customers

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at Ochsner's discretion.
 

Education 

Required - High School diploma or equivalent

Preferred - Completion of a formal training program, Medical Assistant program

Work Experience

Required - Experience working with and maintaining confidential information including experience working in a fast-paced environment with minimal supervision.

Certifications

Required - Basic Life Support (BLS) from the American Heart Association

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Must have computer skills and dexterity required for data entry and retrieval of information
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard
• Strong interpersonal skills
• Strong customer service skills

Job Duties
•  Enables operations by effectively managing the patient flow in and out of exam rooms.
•  Retrieves and collates patient information for the Provider and communicates pertinent patient-related information to the Physician.
•  Performs vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments as part of the Ochsner protocol.
•  Prepare patient for exam, explaining any procedures before they are performed and answering the patients’ questions.
•  Performs, under the supervision of a licensed health care provider, and assists Physician with procedures.
•  Ensures patients’ questions are addressed either while at the appointment or via phone as part of preparation or follow up for appointments, procedures, etc., within an appropriate time frame.   
•  Ensures the patient receives necessary prescriptions, materials, handouts, etc. and escalates any patient concerns to a Licensed Healthcare Provider as appropriate.
•  Cleans, stocks and maintains exam rooms, procedure rooms, workstations, instruments and equipment.
•  Schedules and reschedules patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information.
•  Maintains required clinical knowledge, technical skills, training and credentials through personal professional development.
• Adapts behavior as needed to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Other related duties as required.  The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, du