Client Engagement Specialist

JOB TITLE: Client Engagement Specialist

DEPARTMENT: Sales Enablement

REPORTS TO: Director of Sales Enablement

FLSA STATUS: Exempt

JOB TYPE: Full-time

SUMMARY OF POSITION:

A Client Engagement Specialist (CES) utilizes our Meteor Core Values to build positive relationships with clients that will translate to sales for our sales teams. The CES is responsible for three key areas:

• Conducting research and analysis through company purchased data and wider search engines to identify client needs
• Qualifying new sales leads and opportunities
• Coordinating with Directors of Market Development (DMDs) and Learning Environment Specialists (LESs)

ESSENTIAL RESPONSIBILITIES

• Supporting Directors of Market Development and Learning Environment Specialists in developing customer relationships through sales and marketing outbound calls
• Walking with the client through the customer journey while aligning our solutions with their needs
• Booking client appointments and providing introductions to target accounts through prospecting.
• Managing targeted audience identified leads and nurturing those not yet ready to buy while moving lead top-of-funnel prospects down the sales funnel for qualification
• Working closely with studios in executing go-to-market strategies
• Delivering our Brand Promise and acting as an evangelist for Meteor
• Sending follow-up communications (i.e., Executive Briefs, Trade Shows, Website leads, E-commerce and/or Insights leads)
• Aligning CES activities within the framework and strategy of the Sales Enablement Plan
• Maximizing use of the client relationship management (CRM) system ensuring data input and ongoing assessment of client status
• May require other responsibilities as assigned

Requirements

QUALIFICATIONS

Education and/or Experience

• Minimum high school diploma or equivalent
• Bachelor’s degree in business or in a similar field a plus
• 1-2 years prior sales or lead development experience preferred
• Demonstrated CRM knowledge

Skills and Abilities

• Building and maintaining lasting relationships with clients
• Maximizing use of the CRM system ensuring data input and ongoing assessment of client status
• Demonstrated ability to build rapport with diverse staff and clientele

• Ability to balance multiple requests in a timely manner
• Ability to work and think independently and ensuring deadlines are met
• Demonstrated customer service focus
• Enjoys and has experience initiating customer communication
• Driven to maximize opportunities with speed and efficiency
• Ability to maintain strict confidentiality and handle sensitive matters with discretion
• Excellent attention to detail and organizational skills
• Proficient with Microsoft Office (Word, Excel, Outlook)
• Effective communication and interaction with employees, clients, and colleagues
• Maintains a metrics-oriented mindset with an aptitude for tracking progress while setting and meeting goals
• Positive, persistent, and self-driven
• Ability to study and learn new things quickly while thinking on one’s feet and problem-solving
• Excellent written and verbal communication skills
• Exceptional ethical and professional standards

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE: All Meteor new hires are expected to attend an in-person cultural orientation which requires travel to our home office in Gainesville, FL. Employees may also be required to travel and attend annual company meetings and events. All business-related travel expenses will