Senior Manager, Software Test Engineering (Salesforce QA) (Hybrid-Acton, MA or San Diego, CA)

Senior Manager, Software Test Engineering (Salesforce QA)

Role Overview

We are seeking a forward-thinking Senior Test Manager to lead our Salesforce QA function with an automation-first mindset and a strong emphasis on AI-augmented testing. This role will drive quality excellence across Salesforce (Sales/Service Cloud; Classic & Lightning) and integrated web/mobile platforms, ensuring scalable automation, intelligent tooling, and cross-functional collaboration. You will lead a globally distributed team, champion shift-left testing, and influence product quality decisions through data-driven insights and executive-ready communication.

Key Responsibilities

Quality Leadership & Strategy

• Define and execute a modern QA strategy focused on automation-first, shift-left testing, and continuous quality engineering.
• Champion AI/GenAI adoption in QA (e.g., test generation, failure summarization, predictive analytics) with human-in-the-loop validation.
• Lead quality governance across Agile teams, embedding quality gates and metrics into CI/CD pipelines and sprint rituals.
• Partner with Product, Engineering, and DevOps to align testing with business priorities, release readiness, and customer impact.

People Management & Development

• Manage and mentor a large team (>10) of QA engineers and vendor testers across different time zones.
• Drive career development through Individual Development Plans (IDPs), certifications (Salesforce, ISTQB, ACCELQ), and coaching culture.
• Foster psychological safety, inclusion, and continuous learning within the team.
• Promote cross-team knowledge sharing and QA community best practices.

Automation & Tooling

• Own the automation strategy using ACCELQ and complementary frameworks/tools (e.g., Selenium, Playwright, Postman, BrowserStack).
• Ensure high automation coverage (target 85–90%) for regression flows and in-sprint test execution.
• Collaborate with DevOps to integrate test suites into CI/CD pipelines (e.g., Copado, Jenkins) and enforce quality gates.
• Evaluate and adopt emerging AI-powered QA tools and platforms.

Test Execution & Delivery

• Lead planning and execution of functional, regression, integration, and UAT cycles.
• Ensure traceability and audit-ready documentation using Polarion ALM or Jira/Xray.
• Monitor and improve test stability, flakiness, and defect leakage through robust metrics and dashboards.
• Coordinate with performance, security, and accessibility teams to ensure holistic quality coverage.

Stakeholder Communication

• Deliver concise executive readouts, dashboards, and release recommendations.
• Facilitate decision-making with clear risk narratives and quality impact assessments.
• Align with global stakeholders across US, Europe, and India time zones.

Candidate Profile – Required

• 10+ years in software testing/QA, with 5+ years managing large QA teams
• Deep Salesforce QA experience (Sales/Service Cloud; Classic & Lightning) and integration testing.
• Proven leadership in automation strategy, team development, and cross-functional collaboration.
• Hands-on experience with Mulesoft, ACCELQ, Karate Polarion ALM, and CI/CD-integrated automation.
• Strong communication skills with executive presence and stakeholder influence.

Candidate Profile – Preferred

• Experience in regulated environments (e.g., medical devices, GxP, CSA).
• Certifications: ISTQB Advanced/Test Manager, Salesforce Admin/App Builder, ACCELQ.
• Exposure to AI/GenAI tools in QA and experience leading pilot initiatives.
• Familiarity with Copado, BrowserStack, Jira/Xray, and modern automation frameworks.

Tools & Environment

Salesforce (Classic/Lightning), ACCELQ, Polarion, Jira/Azure DevOps, BrowserStack, Postman/RestAssured, Copado, Microsoft 365.

NOTE: This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office. #LI-Hybrid

Additional Information:

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $153,700.00 - $230,500.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual