Customer Support Assistant

Company Description

About Us

At Elevare Branding, we redefine how brands communicate, grow, and inspire. Based in Dallas, our agency is built on innovation, strategic thinking, and a commitment to excellence. We empower businesses to elevate their presence through creativity, insight, and precision. Our culture values curiosity, forward-thinking ideas, and professional growth — ensuring every team member has the tools and mentorship to thrive.

Job Description

Job Description

We are looking for a Customer Support Assistant who will serve as a key point of contact between our clients and our internal teams. The ideal candidate will ensure smooth communication, handle customer inquiries with professionalism, and uphold our company’s high service standards.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone and email.

• Assist in resolving client issues efficiently and courteously.

• Maintain detailed and organized records of client communications.

• Collaborate with internal departments to ensure customer satisfaction.

• Contribute to process improvements and service enhancement initiatives.

• Support team operations with administrative and logistical tasks as needed.

Qualifications

Qualifications

• Excellent written and verbal communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask and prioritize effectively in a dynamic environment.

• Professional, positive, and customer-focused attitude.

• Proficiency with basic office software (e.g., Microsoft Office Suite).

Additional Information

Benefits

• Competitive annual salary ($50,000 – $55,000).

• Opportunities for career growth and professional development.

• Supportive and collaborative team environment.

• Comprehensive training and mentorship programs.

• Flexible work structure and modern office setting.