Customer Success Manager, Mid

Customer Success Manager, Mid

The Opportunity: 

As a Customer Success Manager you will usher government teams through a standardized cloud migration onboarding journey by facilitating process briefings, liaising across technical teams, and creating customer experience resources. We’re looking for motivated individuals to support our clients as they modernize their IT infrastructure and meet their most challenging missions. 

 

In this role, you will collaborate with teammates and government product owners to ensure the successful cloud migration for applications and systems. You will apply your skills and experience with client management, Agile Methodologies, and knowledge management to prioritize customer experience initiatives and facilitate the acquisition of virtual machines for client missions. 

 

Join us. The world can’t wait.

You Have:  

• 2+ years of experience performing contract support with government agencies, including the DoD

• Experience with Agile Framework Methodologies and tools, such as Atlassian Suite products 

• Experience with the timely input of all data, comments, and documentation into a software project management tool for all projects, and with monitoring project schedules, providing technical process guidance and assistance, and assisting in design efforts 

• Experience with facilitating scope, requirements, prioritization, and business process meetings with project stakeholders, including presenting epic and task prioritization and grooming, refining product backlog, and planning product deliverables

• Experience developing documents for IT applications, system specifications, and functional test plans according to existing standards and methodologies 

• Knowledge of cloud technical concepts, best practices, and client solutions 

• Ability to work with minimal guidance to drive, schedule, and execute efforts for new solutions, features, integrations, deployments, and operations 

• Ability to drive and execute analyst tasks based on customer use cases, dependencies, and priorities

• Secret clearance

• Bachelor’s degree

Nice If You Have:  

• Experience with DoD or Army organizations 

• Experience with case management technologies, such as ServiceNow or Salesforce 

• Experience with cloud migration of IT systems or digital transformation 

• Knowledge of cyber security concepts and DoD Risk Management Framework (RMF) 

• Top Secret clearance

• Bachelor’s degree in Business, Information Technology, or a related field 

• AWS Cloud Practitioner Certification 

• Professional Scrum Master (PSM), Agile Practitioner, or Agile Project Delivery Management (APM) certification, or equivalent

Clearance: 
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required. 
  
Create Your Career:

Grow With Us
Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms. 

A Place Where You Belong
Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.

Support Your Well-Being
Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced,