Warehouse & Customer Service Team Lead

Job Details

Level: ExperiencedJob Location: Miami RSC - Miami Gardens, FL 33169Job Category: Indirect Labor - IDL

Warehouse and Customer Service Manager – Regional Service Center (Miami)

📍 Miami, FL | 🕓 Full-Time | 🏢 Vantage Elevation

About the Role

Are you a forward-thinking leader who thrives in a fast-paced, team-driven environment?
Vantage Elevation is looking for a Warehouse and Customer Service Manager to lead our Miami Regional Service Center (RSC).

In this key role, you’ll oversee all aspects of warehouse operations, customer service, and inventory management — ensuring materials flow efficiently, customers receive exceptional service, and the team works safely and collaboratively.

If you’re a natural problem solver with a passion for continuous improvement and operational excellence, this is an opportunity to make a real impact at a respected, growing company.

Who We Are

Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems.

Our family of eight business units includes:
GAL Manufacturing • GAL Canada • Hollister-Whitney • Elevator Controls • Courion • Bore-Max • Thames Valley Controls • Vertical Dimensions

Founded in 1927, we’ve grown to more than 900 team members across the U.S., Canada, and the U.K. — all united by a shared commitment to quality, reliability, and innovation.

What You’ll Do

• Lead and promote a safety-first culture, conduct audits and ensuring compliance.
• Deliver outstanding customer service to walk-in, phone, and email customers.
• Oversee warehouse operations, ensuring product availability and 99%+ inventory accuracy.
• Manage MRP and purchasing activities to achieve service and inventory goals.
• Verify pricing and purchase order accuracy within the ERP system.
• Collaborate with business units and quality teams to resolve delivery and data issues.
• Lead semi-annual physical inventories and reconcile results with Finance.
• Drive continuous improvement initiatives and cost-saving projects.
• Support daily warehouse operations as needed (including forklift operations).
• Travel occasionally within the RSC network for support or program rollouts.

What You’ll Bring

• Associate’s degree in business or related field (or equivalent experience).
• Experience in distribution, inventory control, or warehouse management.
• Familiarity with MRP, ERP (Infor VISUAL 9 preferred), and Microsoft Office.
• Strong analytical, problem-solving, and communication skills.
• High level of ownership, enthusiasm, and a continuous improvement mindset.
• CPIM certification or multi-site buying experience is a plus.
• Forklift certification/experience is a plus.

Why Join Vantage?

✅ Join an industry leader with nearly a century of success.
✅ Work in a collaborative, safety-focused environment that values innovation.
✅ Drive meaningful improvements in operations and customer experience.
✅ Competitive pay, comprehensive benefits, and opportunities for growth.

At Vantage Elevation, your leadership helps keep the world moving — one elevator at a time.

 

 

Qualifications