Principal Product Owner - Treasury Management Services

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Position not available for immigration sponsorship.

OVERVIEW:

Join us as a Principal Product Owner driving innovation across digital onboarding, workflow automation, and platform integration. This role blends strategic vision with technical expertise—partnering with Managed Services, leading tech initiatives, and identifying AI-driven opportunities to elevate client experience. We’re seeking a collaborative leader who can translate business needs into actionable solutions and influence with data across multi-functional teams.

GENERAL FUNCTION:

The Principal Product Owner will be responsible for collaborating with Product Manager(s), Technology, Lines of Business, Risk and other key partners to define and maximize specific bank product(s). Responsible for defining, prioritizing, and managing the development of a product that exceeds customer expectations and drives growth for the Bank. Will define, develop and lead the implementation of product roadmap deliverables, capabilities, and adoption, supporting business outcomes and lead a robust, continuous prioritization process to maximize total value, risk mitigation, and other business benefits across the Bank. At this level, the individual is expected to have a deep level of knowledge and expertise related to the product or financial industry. In some work environments, will be a key leader for SAFe (Strategic Agile Framework) methodologies and will be responsible for the value delivered by the ART (Agile Release Train) by ensuring the team backlog is aligned with customer and stakeholder needs.  Will manage and prioritize the team’s backlog by prioritizing, articulating, and delivering new features from ideation through production release. 

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk assessment, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Support and adhere to all governance processes as defined by Enterprise.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Inspire and motivate teams to deliver on the strategy and roadmap for continuous growth and improvement of product outcomes and experience.
• Partner with other business functions, IT, Risk, Finance, Operations, and other key partners to define and execute on the product strategies.
• Establish annual goals, objectives and outcomes for product(s) and customer satisfaction; Track and monitor key performance indicators and outcomes. 
• Collaborate with cross-functional teams to gain agreement/approval/guidance, including Lines of Business, Operations, Legal, Compliance, Information Security, Fraud, Architecture, and related functions.
• Act as a subject matter expert in the domain, providing guidance and support to business partners.
• Provide transparency and ongoing communications with line of business partners/key stakeholders.
• Make decisions in complex situations to drive key outcomes in support of regulatory and compliance needs, new revenue growth, process optimization, and other business-wide analytics needs.
• Solve very complex problems and make decisions in support of the team, with a focus on driving the greatest outcome for the product and the Bank.
• Engage with research team to define and implement customer usability testing, concept. validation, and co-creation studies to gain insights and identify customer needs and solutions.
• Partner closely with third parties to cultivate the relationship, understand product releases, remediate defects/outages, and ensure a seamless experience for our employees and customers.
• Maintain and provide product information to users and partners for training and other documentation.
• Actively monitor industry trends; participate in industry forums, professional associations, conferences, etc.
• If appropriate:
  • Lead and drive a SAFe mindset across the product teams.  Lead in this transformation across peer teams and line of business partners.
  • Collaborating with SAFe teams on creating and maintaining a healthy product backlog, creating/reviewing/accepting backlog items (user stories, d