Banquet Server, On Call- CRC

Job DetailsJob Location: Caravan Court - Arlington, TX 76011Position Type: Full TimeAre you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. 


Status: Non-Exempt
Reports to: Banquet Captain




JOB SUMMARY

Banquet Servers are responsible for positive Guest interactions while serving Guests in a friendly and efficient manner and play an integral role in ensuring our customers have exceptional dining experiences. At all times, servers are expected to be attentive to our Guests’ needs, making them feel welcome and comfortable.




ESSENTIAL DUTIES & FUNCTIONS

 


Operational Responsibilities


Contribute positively to the team within the department
Complete other duties as assigned by Supervisor
Ensure all side-work to include filling and stocking salt/pepper shakers is completed.
Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet
Carrying plates of food on trays and serving guests
Keep glasses filled; remove each round of plates and replenish utensils
Perform cleaning tasks and breakdown of service
Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs




 


Guest Services


Prepare for any/all guest with request
Inform of any special request or special instructions to staff
Assist with special events as needed


Team Support and Training

Participate in on-going training.


Communication and Reporting

Contribute to team effort by accomplishing related results as needed


Safety & Compliance

Comply with Valencia Hotel Group standards and regulations to encourage safe and efficient hotel operations.
Maintain high standards of safety and cleanliness
Perform basic cleaning tasks as needed or directed by management or supervisors.
Adhere to grooming and appearance standards consistently



QualificationsESSENTIAL SKILLS AND QUALIFICATIONS


Strong verbal and written communication skills
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities





Physical Requirements


Sitting: Occasionally.  Sitting in a backed chair when doing paperwork
Standing/Walking: Frequently.  Walking up to three miles per day on cement, asphalt, tile, and carpet.
Crouching (Bend at knees): Occasionally.  Inspecting rooms.
Handling /Grasping: Frequently.  Performing inventories and handling documents.



Climbing: Frequently.  Climb stairs.
Reaching (Overhead/extension): Occasionally.  Inspecting rooms.
Pushing/Pulling: Average weight occasionally 10 lbs.  Maximum weight occasionally 30 lbs.
Lifting/Carrying: Average weight frequently 10 lbs.  Maximum weight occasionally 50 lbs.


 

Working Environment


Interior: All interior areas of the hotel.
Exterior: Exterior of hotel with exposure to weather conditions. 
Exposure to hazardous chemicals in a controlled environment.





BASICS


Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members 
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties assigned by the supervisor





CANDIDATE PROFILE

Education and Experience


High School Diploma or equivalent
Hotel Operations or Customer Service preferred
Communicate effectively with others
Previous serving experience required
Excellent oral communication skills required
Positive interpersonal skills required
Must speak English fluently and be able to write in basic English
Food Handlers Certification and TABC Certificate