Senior Product Launch Manager

Remote USA.

About Us:

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary

We are seeking a detail-oriented and highly organized Launch Manager to join our Product Operations team. The ideal candidate will be responsible for managing the end-to-end launch process for new products and features, ensuring timely and successful releases. As a Launch Manager, you will collaborate with cross-functional teams to coordinate all aspects of product launches, from planning and execution to post-launch analysis.

Position Responsibilities & Essential functions

Launch Planning:

• Develop and manage comprehensive launch plans, including timelines, milestones, and deliverables, ensuring alignment with business goals and stakeholder expectations.

Cross-functional Coordination:

• Work closely with product management, engineering, marketing, sales, customer support, and other teams to ensure all launch activities are coordinated and executed smoothly.

Risk Management:

• Identify potential risks and issues related to product launches and develop mitigation strategies to ensure successful outcomes.

Communication:

• Serve as the primary point of contact for all launch-related communications, providing regular updates to stakeholders and ensuring transparency throughout the launch process.

Documentation:

• Create and maintain detailed launch documentation, including project plans, status reports, and post-launch analyses.

Training & Support:

• Coordinate the development and delivery of training materials and sessions for internal teams to ensure they are prepared for product launches.

Quality Assurance:

• Oversee final quality checks and ensure that all launch activities meet established standards and requirements.

Post-Launch Analysis:

• Conduct post-launch evaluations to assess the success of product launches, gather feedback, and identify areas for improvement.

Continuous Improvement:

• Continuously refine and improve launch processes and methodologies to increase efficiency and effectiveness.

Qualifications and Required Skills

Education

• Bachelor’s degree in Business, Business Administration, Project Management, or a related field;
• PMP certification or equivalent program management certification preferred.

Experience

• 5+ years of experience in product operations, launch program management, or program management for SaaS software products.
• Proven success leading complex, cross-functional product launches in fast-paced, scaling organizations.
• Deep experience managing product and launch workflows in Aha!, including roadmaps, releases, dependencies, customer lists, and cross-team visibility.
• Experience operating within Agile or Scaled Agile Framework (SAFe) environments.
• Demonstrated ability to design, implement, and scale operational and business processes that support product development and go-to-market.
• Experience managing multiple concurrent initiatives across product, engineering, marketing, sales, and customer success.
• Demonstrable experience coaching, mentoring, and influencing teams without direct authority.

Skills & Competencies

• Advanced program and launch management skills, with Aha! as the primary system of record for planning, tracking, and executive visibility.
• Strong operational rigor, with the ability to define, document, evaluate, and continuously improve end-to-end processes.
• Exceptional organizational and prioritization skill