Administrative- Assistant Expedition Leader- Alaska Focus
Lindblad ExpeditionsAbout the role
SUMMARY
This position supports the Expedition Leader as they deliver a thematic, and well-executed guest experience by providing inspired leadership, and operational and administrative support for guests and staff while upholding the guiding principles of Lindblad Expeditions. The Assistant Expedition Leader (AEL) assists with the coordination of expedition and land operations, manages the Field Staff shipboard spaces, oversees basic accounting of expedition funds, and ensures the ships have all necessary expedition equipment. This position may also assist in the field assisting with safe operations. The AEL is also a key liaison between Lindblad Expeditions’ New York and Seattle offices, guests, and shipboard personnel. The position is responsible for upholding Field Staff policies and procedures on board with the oversight of the Expedition Leader and the Field Staff Manager.
The position should expect varying hours each day, based on the itinerary. It is essential that this person has excellent social skills as they will be expected to dine with guests and work in a multi-national environment, and live in close quarters.
ESSENTIAL DUTIES
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The position must be able to perform each essential duty satisfactorily. Additional duties may be added at any time.
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Customer Service – Deal with guest requests and arrangements daily.
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Assist the Expedition Leader with all guest-related logistics, including disembarkation for operations.
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Communicate with land agents for confirmation of tour arrangements and special needs, and with Lindblad Expeditions’ office personnel, hotel manager, or doctor regarding guest arrangements (e.g. cabin upgrades, special dietary needs & medical conditions). Also, communicate all guest requests to the office in a timely manner and keep the guest abreast of the situation.
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Answer daily communication/information requests from the office in a timely manner.
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Manage expedition gear and inventory, and orders supplies as needed.
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Be present in the Mud Room/Basecamp, lounge, dining room, or reception at appropriate times and respond to requests in a timely manner, as necessary.
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Make frequent announcements over the P.A. system.
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Manage the staff office and keep it tidy.
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Eat meals with guests and make an effort to dine with a variety of people over the course of each voyage.
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Medical Evacuation- The position is the key person regarding facilitation of a medical evacuation for guests while they are on the ship.
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The position must communicate the situation and collect information effectively for the office and insurance company, while liaising with the Captain, Expedition Leader, Doctor, and sShoreside team for patient guest needs and appropriate means of transportation off the ship.
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The AEL may be required to escort
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