Routing Coordinator

Who We Are: 

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

Work Schedule: Monday - Friday 7:30 a.m. - 4:00 p.m.

What’s in it for you?

• 40% employee discount on New Balance products (in-store and online)

• Robust benefits tailored to various lifestyles and life stages

• Lifestyle Benefit Program – reimbursement for eligible wellness and lifestyle activities

• Pay-for-Performance program and company bonus eligibility

• 401(k) Retirement Plan – 100% match up to 5% of contributions, fully vested

• Tuition Reimbursement

• Discounts on cellular services, travel, entertainment, consumer goods, and more

JOB MISSION: 

Works closely with Customers and Account Services to communicate shipments and ensure they meet customer requirements. The Routing Coordinator will also coordinate freight pickups, organize, and maintain customer routing guides and maintain the proper shipping documents to promote efficient shipping of products. 

MAJOR ACCOUNTABILITIES: 

• Coordinates freight pick-ups. 

• Call freight companies for appointments. 

• Arrange shipping details with NB customer’s web based logistic systems. 

• Routing Guide maintenance through Matrix updates. 

• Keep routing guide current by adding changes as they occur to NB Customer Matrices. 

• Organize shipment documentation. 

• Ensure proper bills of lading are generated and are accurate per the customer Matrix. 

• Ensure all International documents are accurate and coordinated with NB Logistics. 

• Connect with Account Services and Account managers to provide feedback on customer carrier performance. 

• Work directly with distribution teams to facilitate improvements in on-time shipping metrics. 

• Lead data-driven analysis, reporting, and communication of DC and Customer shipping. performance and making recommendations for how New Balance should address them. 

• Investigate status of pending shipments and provide updates to shareholders. 

• Coordinate wave management with local DC teams. 

• Perform duties of Distribution Associates, as required 

• Other duties as assigned. 

REQUIREMENTS FOR SUCCESS: 

• High School diploma or equivalent required. 

• Experience analyzing data and translating observations from data sources into insights a plus. 

• Prior experience with customer service strongly preferred. 

• Strong analytical skills with the ability to identify and resolve routing discrepancies. 

• Demonstrated knowledge of commonly used concepts, practices, and procedures within the distribution process.