Italian Customer Support Agent

<p>BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. ‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits.</p><p>Are you fluent in Italian and English? Are you passionate about providing top-notch customer support? If so, we want you to join our team at BrainRocket in Warsaw!</p> <p>‍</p> <p><strong>✅ Main Responsibilities:</strong></p> <ul> <li>Communication with customers through online-chats, e-mails;</li> <li>Maintain prompt and empathetic attitude towards customers;</li> <li>Acknowledge and resolve customers’ complaints;</li> <li>Knowing our products inside and out so you can answer the questions;</li> <li>Ensure satisfaction of the customer and provide professional support for customers.</li> </ul> <p> </p> <p><strong>✅ Requirements:</strong></p> <ul> <li>Proficiency in both written and spoken Italian and English;</li> <li>Proactive attitude with a knack for customer support and sales;</li> <li>Excellent communication and negotiation skills;</li> <li>Strong attention to detail;</li> <li>Previous experience in a support role is advantageous.</li> </ul> <p>‍</p> <p><strong>✅ Why join us? We offer:</strong></p> <ul> <li>Working in dynamic European company;</li> <li>Decent Remuneration;</li> <li>Flexible work hours (shifts);</li> <li>Ability of career and professional growth within the company;</li> <li>Corporate events, team buildings;</li> <li>International team.</li> </ul><p>Bold moves start here. Make yours. Apply today! </p> <p><strong>By submitting your application, you agree to our <a href="https://www.brainrocket.com/privacy-policy" target="_blank">Privacy Policy.</a></strong></p>