Senior Consultant - Stakeholder Experience

The Company

Serving the People Who Serve the People

 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

 

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Job Summary

Sr. Consultant, Stakeholder Experience

The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators, and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state, and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes.

GXG is a fast-growing agency at a high-growth tech company, seeking a Senior Consultant for our Experience Practice Area to apply a human-centered approach to digital experience and live-event planning, using empathy, data, and insights to nurture the connection between industry and community stakeholder groups and government through external stakeholder engagement. Senior Consultants for Experience Services provide logistical, administrative, and correspondence support for external stakeholder outreach and engagement events.

 

This role will operate as part of a team to coordinate domestic and international protocol-sensitive external stakeholder engagement events, media appearances, and partner meetings, including management of venue logistics, RSVPs, attendee communications, travel planning, itineraries, event materials and event-related on-site support. Strong candidates will have a proven track record of planning and executing successful events, managing media relations, and supporting multiple stakeholder groups for clients, preferably for government. Candidates will be experts in email and social media communications, as well as community engagement and management. Candidates must have a desire to be part of a data-driven, client-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government clients. 

What Your Impact Will Look Like

How We Show Up to Work:• Demonstrate a polished, professional relationship with colleagues & customers.• Assume positive intent.• Be collaborative. Create space for and be open to different expertise and experiences.• Be dependable and reliable for our customers and our colleagues.• Be organized and manage your own workload.• Be proactive. Be willing to jump in, not wait to be told.• Be willing to try something new, not dependent on documented examples.• Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues.• Be open to feedback. Listen with the same passion with which you want to be heard.• Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know.

You Will Love This Job If You Have

Experience:• 5-10 years of events management, consulting, digital strategy, user experience or customer experience preferably serving government or at a government agency.• Proficient in core Digital Communications, Events Management, and CX skills, ideally supporting a government client

• External stakeholder engagement experience required

• Be proficient in digital-communications tools, and preferably the Granicus family of products, ranging from email marketing, online collaboration, CRM and Eventsmanagement systems, online forms, and social networks to the next new thing• Solid written, verbal and presentation skills and workshop facilitation skil