Vice President, Business Process Management

Link Logistics Real Estate (“Link”) is a leading operator of warehouses and business parks, specializing in last-mile logistics real estate. Established by Blackstone in 2019, the company connects consumption, technology, and the supply chain across its portfolio, which spans half a billion square feet. We leverage our scale, proprietary data and insights, and foundational focus on sustainability to drive success for our customers’ businesses and deliver value for our stakeholders. We put our people, customers, and communities first and find ways to make a conscious, positive impact where we live and work. Every day, we work to reinvent and lead our industry forward by thinking bigger and challenging the status quo.

The Business Process Management Team sits within the Business Transformation Office (BTO). The BTO is comprised of the following key functional areas: Program/Project Management Office, Change Management, Product Enablement & Training, Business Process Management and Transformation Strategy.

The Vice-President of Business Process Management will drive the development and execution of the process optimization strategy in alignment with transformation goals and support the Link business by analyzing current department level operational processes, identifying improvements that result in greater efficiencies, and implementing improved processes that lend to greater data insights, employee and customer satisfaction, while reducing costs or cycle times of current execution. 

The primary responsibility will be to ensure that critical business operations projects, including Technology introductions, are well planned, coordinated cross-departmentally, and delivered on time. This is a senior people leader role that reports to the Head of the Business Transformation Office. The Vice-President of Business Process Management will play a key role shaping the operational backbone of one of the leading Industrial Real Estate firms in the country. This individual will develop future-state process designs and reengineering plans that improve efficiency, reduce cost, and enhance performance.  You will be responsible for developing, implementing, and managing project plans, while leading a team of  business process experts to mature the practice within the firm and clearly show value towards the attainment of firm objectives.

In addition to supporting business operations and technology projects , the Vice-President of Process Management, in partnership with project, transformation & change management peers, will be accountable for fostering a business environment that pushes Link to be an agile, change-ready organization. Additionally, the Vice-President of Business Process Management will define the development, execution and reporting of organizational best practices for leveraging the Business Process Management team across the business.

RESPONSIBILITIES:

Functional Leadership

• Define unit operating model (work intake, fulfillment, and reporting) to facilitate communication among Link leadership team, stakeholders, and departmental management to ensure a clear understanding of any shifts in project expectations or changes in status.

• Lead business process project managers in the end-to end project design and implementation for critical business process initiatives, ensuring timely delivery.

• Collaborate cross-functionally and with department leaders to define project scopes, objectives, and deliverables.

• Lead the identification and implementation of continuous improvement opportunities in process project management processes, including the use of project management tools.

• Develop requisite level of understanding of Link’s organizational structure, business operations and departmental responsibilities so that all necessary stakeholders can provide input and remain informed of next steps.

• Serve as an escalation point to quickly triage, define and resolve project log jams of staff

• Create easily consumable KPIs and team measures that demonstrate the maturation of the service over time

Process Execution

• Identify, create, and participate in the implementation of business process improvement strategies aligned with the Link’s goals and objectives

• Identify process inefficiencies, delays, and areas for improvement in existing processes through data analysis and observations

• Spearhead the optimization of business processes to enhance operational efficiency and effectiveness

• Collaborate cross-departmentally to analyze curr