IT Help Desk Engineer (On-site Amsterdam)

<h3>Company Description</h3><p>Locus Robotics is a leader in the rapidly growing eCommerce order fulfillment optimization space. Our solution helps warehouse owners attain 2-3X efficiency improvement over cart-picking operations, by empowering pickers to work collaboratively with our robots. All this is accomplished while integrating with the operator’s Warehouse Management System, utilizing, and optimizing existing facility infrastructure.</p><p>Locus Robotics is seeking an IT Help Desk candidate who is detail-oriented, thorough, and organized to join our growing team. In this position, you will be responsible for providing technical assistance and support to employees with computer systems, hardware, or software issues.</p><h3>Job Description</h3><ul><li>Provide tier1/tier2 support for the day-to-day operations related to severs, networks, end-users, and requests.</li><li>Maintain accurate records of equipment inventory.</li><li>Assist in project implementations and testing to ensure operational reliability.</li><li>Troubleshooting common issues:  Network, hardware, software, etc.</li><li>Manage end-user accounts for various services.</li><li>Deploy end-user devices, hardware, Servers, and Virtual Machines as needed.</li><li>Monitor network and server uptime in accordance with SLAs.</li><li>Maintain security and protect systems with latest Anti-virus solutions.</li><li>Backing up data and data restoration as needed.</li><li>Assist in developing and documenting IT procedures.</li><li>Gather/prep equipment to be delivered to end-users and customer sites.</li><li>Communicate with vendors to maintain supplies and RMA.</li><li>Assist with onboarding and offboarding requests</li></ul><h3>Qualifications</h3><ul><li>2+ year experience in Help Desk or Systems Support role.</li><li>Strong troubleshooting skillset.</li><li>Experience managing a hybrid Active Directory environment.</li><li>General networking knowledge and experience.</li><li>Knowledge of Microsoft Windows, Mac OS, Ubuntu operating systems.</li><li>Experience in supporting the following technology services: (Virtual) Hyper V, ESXI, (MDM)Intune and Apple Business Manager Zoom, (SAAS) Asana, Ring Central, Google Suite, Slack, Druva, Microsoft 365.</li><li>Communicate technical/complex information both verbally and in writing to technical and non-technical individuals.</li><li>Knowledge of ticketing system.</li><li>Ability to lift 25lb/12kg.</li><li>Bachelor’s Degree in Network Support, CIS, Computer Science, or equivalent experience.</li></ul><h3>Additional Information</h3><p><em>Locus Robotics is an Equal Opportunity Employer</em></p>