Senior Customs Entry Writer

C.H. Robinson is looking for a Senior Customs Entry Writer to join our team. In this role you will be recognized as a role model for account management excellence for our customs product offerings. Our Senior Customs Entry Writer’s exemplary customer service skills, attention to detail, organization skills, and proven commitment to productivity are critical to their success in this exciting and highly visible position. You will serve as an internal subject matter expert, assisting in training where needed to upskill and mentor others on the team. The Senior Customs Entry Writers own an account base and are responsible for developing relationships, attending customer meetings, and seizing opportunities to demonstrate their professionalism--thorough knowledge of regulatory requirements and supply chains, and ability to create meaningful reports to provide actionable data. Success is measured in this role by customer satisfaction, compliance in Customs Declaration, operational excellence and audit KPIs.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site 3-4 days a week, igniting creativity and driving impactful results. With the flexibility for remote work 1-2 days, this role strikes the perfect balance between teamwork and autonomy. 

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Demonstrate mastery and mentor other team members on customs brokerage products’ standard operating procedures (SOP) and best practices

• Ensure delivery of excellent customer service through fast and accurate processing of entries, professional, precise communication, and coordinating with other departments to resolve inquires
• Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government Agencies
• Procuring and coordinating cargo dispatch with preferred carriers, obtaining delivery confirmation and finalizing rates and any assessorial charges
• Identify and resolve issues that could potentially result in delayed cargo release or final delivery
• Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
• Serve as the primary CH Robinson customs representative for the customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction

• Begin to develop the skill to serve as a customs trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of CHR clients
• Manage collaborative communication between Partner Government Agencies and clients
• Lead by example when it comes to customer outreach, retention, and expansion

• Demonstrate proactive, professional, clarity, and reliability to our peers and our customers through verbal and written language
• Promote a positive working relationship for all team members 

• Direct ownership of Customer Standard Operating Procedures and Harmonized Tariff Schedule (HTS) databases for customer account base to ensure full compliance of CBP and customer requirements
• Manage customer invoicing, process vendor payables and assist with receivables of assigned accounts

QUALIFICATIONS

Required:

• High School Diploma or GED
• Minimum 3 - 5 years of entry-writing experience
• Advanced proficiency in Microsoft Office Suite of programs
• It’s important to note that per the Customs Regulations, specifically 19 CFR 111.53(e), a Customs Broker is required to receive written approval from U.S. Customs and Border Protection (CBP) if it knowingly employs any person who has been convicted of a felony. For this reason and unless prohibited by state or local law, we will perform our initial background check and an annual check for any person employed in a Global Forwarding Customs Brokerage Department

Preferred:

• Knowledge of Harmonized Tariff Schedule and the supply chain
• Associate or bachelor’s degree from an accredited college or university
• Highly motivated, self-driven, and true ownership of client base
• Exceptional time management and organizational skills, prioritizing multiple tasks, proven through demonstrated track record
• Exemplary communication and customer service skills
• Effectively communicate across functional lines, and at times lead and direct the conversation
• Flexibility and versatility in logical, methodical and expedient approach to problem resolution
• Evident attentio