Workplace Experience Ambassador

<h1 data-section-id="1bdtsvp" data-start="351" data-end="384">Workplace Experience Ambassador</h1> <p>📍 New York, New York, United States<br>On-site</p> <p data-start="406" data-end="833">The Workplace Experience Ambassador serves&nbsp;serves as initial point of contact for reception, hospitality and conference room services while ensuring a welcoming and well-organized workplace. The candidate is responsible for delivering exceptional employee and guest experience through engagement, proactive communication and high touch service.</p> <p data-start="835" data-end="1053">The ideal candidate is service-oriented, highly organized, and proactive, with the ability to anticipate needs, manage multiple priorities, and create exceptional experiences for every visitor and employee interaction.</p> <hr data-start="1055" data-end="1058"> <h2 data-section-id="18w7bso" data-start="1060" data-end="1083">What You'll Do:</h2> <ul> <li>Reception: Greet and assist visitors, ensuring a professional and friendly first impression</li> <li>Manage calendars and scheduling for all conference rooms</li> <li>Oversee meeting and event coordination including services, setup, catering, and technology needs</li> <li>Manage the reception desk including answering and directing phone calls, handing inquiries and overseeing visitor check-in procedures</li> <li>Coordinate incoming and outgoing mail, packages and deliveries</li> <li>Oversee the maintenance and cleanliness of common areas, conference rooms and shared workspaces</li> <li>Manage office supplies, kitchen stock and other workplace amenities to ensure a comfortable and stocked environment</li> <li>Liaise with vendors, building management and service providers to maintain optimal office operations</li> <li>Serves as the eyes and ears of assigned floors/buildings to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement</li> <li>Observes the company culture, employee behavior and the environment to identify experiential needs</li> <li>Captures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requests</li> <li>Conducts quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement</li> <li>Support ad-hoc administrative and facilities tasks as needed</li> <li>Office staff support includes greeting guests, helping administrative staff with daily tasks, sending, and receiving packages and mail, coordinating lunches Business and personal errands for Executive staff on occasion.<