Operations Senior Business Analyst (SVP)

Operations Optimization and Enablement (OOE)

OOE is a newly formed team designed to drive change and implement Operations strategy.  Operations is helping to lead the Citi transformation agenda by rapidly scaling programs of work which will redefine core operations architecture and the processes they support.

One key element of the OOE is Strategic Ledger – The goal of the Strategic Ledger Program is to implement a new global financial accounting and general ledger platform that provides a daily ledger in every legal entity.  A single, universal Ledger with a unified chart of accounts, reducing approx. 250 accounting engines to 10-20 accounting hubs.  We will establish a single global Ledger operating model and end-to-end business process automated through Oracle, replacing multiple manual processes.  Migrating from ~100 ledgers and ledger standards today with a single global Citi ledger design template, initially rolled out in CBNA London Branch, before expanding to EMEA, Asia, LATAM and NAM.  The program will run through to the end of 2030.  Operations will be part of the end-to-end process and the OOE team will be the focal point to define, establish, and implement best in class operational capabilities aligned to the future state architecture, notably an intraday cash subledger which will service both internal and client cash requirements.

Key Responsibilities: 

• Understand, document and syndicate the operations strategy, vision and implementation for the strategic ledger program. 

• Undertake detailed planning of implementation steps including conversion strategies, go-live and operational readiness, run-book definition and execution.

• Provide program management consolidation, governance, progress tracking and issue identification and escalation across operations footprint; participate in overall program governance.

• Model best practice program execution and promote standardization and consistency across wider operations organization

• Undertake specific program management disciplines and activities e.g. Lead prioritization and status meetings and reporting, maintain program documentation, provide updates at senior forums. 

Qualifications:

10-12 + years of experience:

• Leadership & Effective communication

• Strong Stakeholder Management to ensure cross collaborative buy in

• Proficiency in negotiation to resolve conflicts, reach consensus and manage expectations.

• Problem solving to address challenges and obstacles that arise during implementation, identifying solutions and making informed decisions.

• Experienced leader building and fostering a collaborative team environment, promoting teamwork, trust, and mutual respect.

• Decision making - decisive & data driven to provide clear guidance and alignment.

• Adaptability: Ability to navigate the team through ambiguity and embrace change

• High emotional intelligence to navigate the team through a complex matrix of stakeholders. 

Technical Skills: 

10-12 + years of experience:

• Domain expertise: Across Operations and Finance functions and tools. Expert knowledge in end-to-end transaction lifecycle process. 

• Change management: Large, complex implementations and transformation program expertise in finance and or operations.  

• Data Migration: Extensive knowledge in migration techniques and tools to ensure seamless transition of data from legacy to new GL platform. 

• Process Improvement: Extensive knowledge of process improvement with a track record of streamlining operational or finance process. 

• General ledger Expertise: Good understanding of GL, systems, their functionalities, and best practice implementing.  

• Business Knowledge: Knowledge of both Markets and Banking products from transaction booking to cash settlement and controls therein.