Director, Workforce Management and Facilities

The Director, Workforce Management, will oversee workforce planning, resource allocation, and scheduling to optimize efficiency, while also managing the physical facility, including maintenance, safety, security, and budget for building operations. This role involves developing workforce strategies, managing facility budgets, and ensuring regulatory compliance.

• Develop and execute integrated strategies for workforce optimization, staffing, capacity planning, and facility operations to support both immediate and long-term business objectives.
• Lead long-range planning for workforce development and facility expansion, renovations, or upgrades to accommodate organizational growth.
• Analyze workforce and facilities data to improve productivity, efficiency, and cost-effectiveness.
• Establish and track key performance indicators (KPIs) to monitor workforce metrics, facility performance, and operational goals.
• Implement and manage workforce and facility management systems and tools to streamline scheduling, resource allocation, and maintenance processes.
• Identify opportunities for process improvement and drive continuous enhancement across both functions.
• Develop, manage, and monitor budgets for workforce and facilities operations, ensuring effective use of labor, materials, equipment, and capital expenditures.
• Optimize labor costs and operational expenses through strategic resource planning.
• Provide leadership, coaching, and direction to workforce and facilities teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Promote professional development and succession planning within both departments.
• Ensure compliance with all relevant labor laws, safety regulations, and building codes.
• Oversee risk assessments and implement mitigation strategies to ensure a safe and secure work environment.
• Manage relationships with external vendors and contractors for facilities maintenance and improvements, ensuring quality service delivery and contract compliance.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises employees within the Patient Solutions department.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  

Requirements

• Strong analytical and critical reasoning skills.

• Excellent communication and interpersonal skills.
• Proven ability to lead and motivate teams.
• Strong organizational and project management skills.
• Knowledge of relevant industry trends and best practices for both workforce and facilities management.
• Experience in areas like organizational design, performance management, and talent development. Minimum of 3-5 relevant work experience. 

COMPETENCIES: 

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Take