Operations Supervisor

Title:  Operations Supervisor    

Location: Nationwide -Onsite at government facilities

Clearance: High Risk Background Investigation 

Schedule: Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent

Salary: $55,000-85,000/Annual  

** Contingent upon Award

About KACE:

When you make the decision to join KACE, you are choosing to work alongside talented professionals that have one thing in common; the passion to make a difference! KACE employees bring their diverse talents and experiences to work on critical projects that help shape the nation’s safety, security, and quality of life. The desire to have a career that is purposeful and forward thinking is woven into every KACE employee…it’s The KACE Way. KACE employees are; purpose driven, forward focused, open-minded, trustworthy, and invested. The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!

Job Summary: 

The Operations Supervisor oversees day-to-day program activities to ensure efficient workflow, compliance with contract requirements, and consistent delivery of high-quality services. This role provides direct supervision to frontline staff, supports workload planning, monitors key performance indicators, and ensures that operational standards and timelines are met. 

Essential Functions and Responsibilities:

• Supervise and support assigned staff, including task assignment, performance monitoring, and workload balancing 
• Maintain operational schedules and ensure timely completion of tasks and deliverables 
• Review work outputs for accuracy, quality, and compliance with procedures and contract specifications 
• Support onboarding, coaching, and training of team members 
• Track KPIs, production data, and workflow volumes to identify trends and staffing needs 
• Coordinate with program leadership to resolve challenges and improve processes 
• Escalate complex issues, delays, or risk areas with recommended solutions 
• Ensure staff adhere to federal, contractual, and organizational confidentiality and security standards 
• Executes the quality control program, and monitors work to ensure all requirements are met and the quality and quantity of work is as expected. 
• Formulates administrative and technical procedures (to include quality control spot checks) to troubleshoot workflow issues and to improve quality and timeliness. 
• Performs additional duties as assigned. 

Minimum Qualifications & Skills:

• Associate or Bachelor’s degree preferred 
• Two (2) years of experience in operations, supervision, or team leadership required; federal contract environment preferred   
• Strong leadership and communication skills, oral and written 
• Proven ability to coach and supervise employees in a fast-paced environment 
• Experience with performance tracking, scheduling, and workflow management 
• Ability to manage confidential and sensitive information with discretion 
• Excellent communication skills;  
• Strong organizational and prioritization skills 
• Ability to grasp and understand the organization and functions of the customer 
• Intermediate skills with the Microsoft Office suite of applications (Excel, PowerPoint, Word), and other common software applications and databases, advance skills preferred 
• Lead by example, maintains a professional disposition under extreme pressure 
• Ability to multitask and consistently deliver the highest quality of work and customer service 

Clearance: 

Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment.

Security Requirements/Background Investigation Requirements: 

• Must be a U.S Citizen
• Residency requirement - 3 consecutive years in the last 5 years 
• Favorable credit check for all cleared positions 
• Successfully passing a background investigation including drug screening.

Benefits:

• Medical, Dental, and Vision Benefits
• HSA & FSA
• 401(K) Retirement Savings Plan
• Life and AD&D Insurance
• Disability Insurance
• Pet Insurance

Physical Requirements/Working Conditions:

• Prolonged periods of sitting, reviewing digital case files, financial documentation, and investigative records.