Data Analyst & Measurement Program Manager

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

As a Data Analyst & Measurement Program Manager in the Office of the CE&S Executive Vice President, you will support the CE&S Chief of Staff organization by designing and delivering a strategic, outcome focused measurement capability. This role is responsible for translating CE&S priorities and Chief of Staff initiatives into clear success measures, insights, and narratives that enable leaders to make informed decisions, prioritize effectively, and assess progress over time.
This role operates with significant autonomy and serves as a trusted analytics partner to Chief of Staff leaders. You will independently design measurement approaches, build and maintain analytics assets, and guide stakeholders through interpretation and application of insights. Success in this role requires strong analytical judgment, executive ready communication skills, and the ability to manage end-to-end delivery across a complex portfolio of initiatives.

This role is ideal for a data professional who enjoys working at the intersection of strategy, operations, and culture, and who is motivated by turning complex data into clarity, alignment, and action.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Chief of Staff Measurement System Ownership
•    Own and evolve the Chief of Staff Office measurement system, integrating metrics across communications, culture, customer engagement, and operations, and leveraging modern analytics and technical expertise to improve efficiency, scalability, and speed‑to‑insight.
•    Maintain a centralized, portfolio level view of outcomes that enables leadership to track progress, assess impact, and make informed tradeoffs across initiatives.
•    Apply AI-enabled workflows and automation to reduce manual reporting, improve consistency, and accelerate insight delivery across communications, culture, customer engagement, and business operations.
•    Ensure measurement solutions transition from initial build to sustainable, long term use, supported by clear documentation and standards.
Insights Synthesis & Storytelling
•    Synthesize insights across analyses, dashboards, and reporting platforms to create clear, cohesive narratives that inform leadership decisions.
•    Translate complex data into executive ready insights that highlight implications, trends, and recommended actions.
•    Support the development of leadership presentations and readouts that accurately and responsibly communicate insights, ensuring clarity and alignment across audiences.
•    Connect analytical findings back to broader organizational goals, helping leaders understand not just what is happening, but why it matters.

Data Quality, Governance & Cross Functional Collaboration
•    Partner closely with operations, communications, culture, HR and customer teams to ensure access to high quality, well governed data and sound analytical methodologies.
•    Incorporate Employee Signals, Viva Insights, and related organizational analytics to measure engagem