VP/SVP, Client Services

Overview

VP/SVP, Client Services – HCG

 

 

Who we are?

 

Healthcare Consultancy Group (HCG) is the global healthcare communications partner for pharma and biotech that accelerates the impact of medical science.

 

HCG boldly defines the healthcare communications landscape at the convergence of people, purpose, science and technology, driving the impact that pharma needs to realize the promise of innovative medicines.

 

We’ve created a unique model of four powerhouses- Commercial & Marketing, Medical Affairs, Publications, Regulatory – that enables hyperconnected, audience-centric engagement that delivers health impacts for our clients.

 

Why? Science requires it. HCP’s demand it. Patients deserve it. Pharma inspires it.

 

Our Purpose

 

We accelerate the impact of science.

 

Scientific discovery moves humanity forward, creating better ways to connect, to care, to live. The innovations our clients create not only improve lives but save them. We work every day to maximize that impact.

 

With the unrivaled ability to define what’s next, we keep clients ahead of the evolving industry landscape. Equal experts in the science and the humans behind it, we interrogate our client’s challenge to identify real opportunity. Our industry foresight is matched with relentless execution, and we partner with clients to ensure their story connects with the right audience when it matters most.

 

Together, we move medicine closer to patients. Together, we accelerate the impact of science.

 

 

 

The Vice President, Client Services will function as the lead for a group of HCP professional promotion accounts. Your team will include cross-functional colleagues and direct reports, with clear alignment and partnership between Client Services, Scientific Services, Creative, Digital, Editorial, and Finance groups. The role will include active participation in weekly client calls, strategic and tactical planning sessions with client leadership, supervision and coaching of experienced direct reports to ensure flawless execution of deliverables, financial forecasting to align with overall company goals and budget management. You will function as a dynamic leader for the company, serving as the primary client lead and managing a cross-functional internal staff for the execution of multiple initiatives.

 

You will represent for the client the strategic vision and cohesion needed to help them achieve their business imperatives. Additionally, your ideas and contributions will play a meaningful role in defining the identity of the Company to the client and will drive organic growth of our business. You will also play an active role in our company’s strategic growth plan, including new business identification and pitch efforts, as well as resource allocations that enhance the Company’s success. You will participate in strategic partnerships across our Holding Company network, and you will play an active role as a coach and mentor to junior colleagues to secure their professional growth and enable the Company to continue to promote from within and retain key talent. 

 

What You Will Do:

• Lead the development, communication, and implementation of HCP promotional accounts by driving effective strategic growth strategies to align and advance client and business initiatives and revenue objectives
• Be an ambassador for HCG, engaging in broader thinking, recommending and leading internal meetings/training/task forces to better the entire company, and driving client business
• Own business component, strategic, and financial relationships across clients and hold responsibility for external/internal relationships and resolutions
• Proactively and continuously propose new business and new ideas to clients to expand business offerings through organic growth strategies
• Participate in new business pitches and RFP development
• Perform overall account analysis and act to enhance profitability through operational changes, staffing changes, client renegotiations
• Proactively and independently own financial forecasts, revenues, profitability, and growth of accounts 
• Direct and manage account staff, overseeing execution of all account initiatives from inception through completion
• In partnership with HR, own full career path guidance, recruiting, staffing, capacity planning, and retention strategies, including career development and talent mapping

 

Requirements:

• Degree in life science or degree in liberal arts, marketing or communications, with a strong appreciation for