REGISTRAR OF CONTRACTORS

The mission of the Registrar of Contractors is to protect the health, safety and welfare of the public through a regulatory system designed to promote quality construction by Arizona contractors.

Visit our website at: http://roc.az.gov

CUSTOMER SERVICE REPRESENTATIVE - PROCESSING CENTER

Job Location:

1700 W. Washington Street, Suite 105, Phoenix, AZ  85007

This position will work in-office during training
Once fully trained, telework may be available 1 day a week.

Work Schedule:  Monday - Friday, 8:00 - 5:00

Posting Details:

Salary: $20.00/hr ($41,600/yr) 

Closing Date:  Sunday, October 26, 2025

Job Summary:

The Registrar of Contractors (ROC) is a government agency within the State of Arizona. We issue construction licenses and investigate complaints submitted to the agency from home-owners. The work of the ROC is interesting and important to the economy and citizens of Arizona.
Each month, our central Phoenix office processes an estimated:
- 1800 pieces of incoming mail
- 8000 pieces of outgoing mail
- 2600 phone calls from the public
- 300 walk-in customers
- 85 public records requests
The ROC has a team of 4 employees who route incoming calls, assist walk-in customers, redact documents, and process all incoming and outgoing mail. This important team supports the entire agency and is a first point of contact for our customers. We currently have one opening on the team.
This is an essential in-office position. Telework or remote work may be available up to 1 day a week.

Job Duties:

Team members will be assigned to different tasks on a rotating schedule:

• Answer incoming calls to the agency and transfer to the appropriate department. 
• Stamp, sort, and scan incoming mail into the ROC system.
• Print and stuff outgoing mail, including time-sensitive certified mail.
• Assist customers at the reception desk.
• Log checks into the accounting system to prepare for deposit.
• Redact documents for public records requests.
• Take Inventory and stuck supplies.
• Create purchase requisitions and receipt deliveries.
• Back up the cashier when needed.
• Other projects or routine office tasks as needed by the ROC.

Knowledge, Skills & Abilities (KSAs):

• Friendly disposition
• Detail-Oriented
• Reliable
• Comfortable working on a team and independently
• Efficient
• Ability to multi-task and switch priorities as needed
• Uses mistakes as an opportunity to learn
• Proficient with standard office equipment and software
• Willing to learn and perform new tasks not previously assigned
• Preference for bilingual (Spanish), but not required

The Customer Service Representative in the Mailroom / Phone center is an entry level position with promotional opportunities throughout the agency and State. We welcome and encourage all interested applicants to apply.

Cover Letter Required:

To be considered for this position, you must attach a cover letter to your application.  In the cover letter, please address the following:

• What interested you in this position?
• Tell us about a time where you had to consistently meet deadlines.  What was your strategy for being successful at this?
• Describe you comfort level with standard office equipment/software (email, chat, spreadsheets, printers, scanners, etc.).
• Please share anything else about you or your experience that you would like us to know.

Pre-Employment Requirements:

The selected candidate will receive a criminal history check.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona offers a comprehensive benefits package which includes:

Sick leave
Vacation leave and 10 paid holidays per year
Health, dental, and vision insurance
Retirement plan (ASRS)
Life insurance
Long-term disability insurance