Senior Product Inclusion Program Manager

As a Senior Product Inclusion Program Manager on the Diversity and Inclusion (D&I) team, you will play a critical role in advancing Riot’s commitment to creating authentically inclusive products for Players. You will be embedded within Central Creative’s IPS team, as the key partner for products in implementing the D&I Creative Process as set by the Intellectual Property Strategy (IPS) and D&I Teams. In its first year, the role will wear many hats while we discover the needs and stand up the structures to deliver them. You will be responsible for overseeing and developing our workflows and processes, managing a variety of internal and external stakeholders, as well as shaping a product consultancy system as part of the broader D&I Creative Process. You will be a strategic thought partner to IPS, product teams, and D&I, building cross-functional relationships and collaborating with internal and external stakeholders.

This role requires a strategic mindset that balances stakeholder needs, organizational dynamics, and broader business objectives. It requires deep D&I acumen, and strong program management skills. If you have a passion for creating impactful change within the gaming industry, this may be the role for you!

Job Responsibilities

• D&I Creative Process Socialization and Evolution
  
  • In collaboration with Program Management for IPS, lead the socialization and adoption of the D&I Creative process, ensuring alignment, understanding, and engagement throughout the organization
  • Lead the evolution of the D&I Creative Process, driving continuous improvement based on successes and feedback
  • In collaboration with Program Management for IPS, develop standardized procedures for teams to interface with IPS, creating a clear and consistent method for raising questions and submitting requests for support
  • Partner with L&D to create and deliver educational materials to support the development of inclusive products
• Stakeholder Management
  
  • Serve as the primary liaison between the D&I Creative Consultants and internal teams as well as the ERGs and internal teams, ensuring timely and effective communication 
  • Manage relationships across a diverse set of stakeholders, including IPS, external consultants, ERGs, and the D&I team by maintaining consistent communication, setting clear expectations, and providing feedback to continuously improve processes
  • Act as a trusted advisor to internal teams, helping them navigate complex D&I considerations in content development and make informed recommendations throughout the product lifecycle
• Program Management
  
  • Lead the implementation of the D&I Creative Process, ensuring that supports are within scope and provided in a timely manner
  • Define success metrics for the D&I Creative Process and make adjustments to program execution to ensure success
  • Facilitate regular updates and reports on program’s progress and present to key stakeholders
  • Develop and oversee a robust system for tracking and measuring the impact of the D&I Creative Process including qualitative and quantitative feedback
  • Create long-term support structures, including securing the necessary resources for sustained program development
  • Innovate and problem-solve, anticipating potential challenges and proactively developing solutions to address them before they escalate

Job Requirements

• Program Management: 5+ years experience managing large-scale programs across cross-functional teams, including experience overseeing complex projects with multiple stakeholders  
• Ability to Influence Stakeholders: Strong ability to build and nurture relationships across stakeholder groups, influencing their engagement with the Creative Process
• Systems-Oriented Thinking: Proficient in creating efficient, scalable processes and workflows that support multiple products with unique needs
• Strong D&I Acumen: 2+ years experience in diversity, equity, and inclusion work with experience integrating these into creative processes and product development
• Problem Solving: Proactive, forward thinking approach with the ability to anticipate challenges, mitigate risks, and deliver effective solutions

Preferred Skills

• Creative and/or storytelling background
• Knowledge of Riot’s IP
• Product consultancy experience

For this role, you'll find success through craft expertise, collaborative spirit and choices that focus on your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Our Perks: