Product Delivery Manager, Branch Expansion

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager in Consumer Banking Branch Expansion, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. 
 Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners 
• Works in tandem with the Area Product Owner to defines and communicate product vision, strategy, and delivery roadmap aligned with the business strategy and goals
• Partners with internal line of business (LOB) to capture data-driven technical and non-technical customer requirements, and communicate them concretely to the engineering teams in terms of customer-based outcomes
• Develop and manage detailed project plans, including sequencing of work, implementation planning, and ownership of tasks. 
• Proactively identifies, manages, and resolves issues, including dependencies within and outside the product area, and lead completion of change management activities across functional partners
• Partners with Data and Analytics, Retail Real Estate and other associated functions to ensure the product under development meets standards 

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies 
• Excellent numerical, analytical, and problem-solving skills
• Strong understanding and ability to work within Agile methodologies, including working knowledge of the following tools: Jira, Confluence and Tableau
• Experience working with multi-level management and complex organizations
• Strong presentation and oral communication skills with the ability to articulate complex/technical concepts into simple yet effective communication to many stakeholders, management and customers
• Proven experience in developing lasting cohesive partnerships with the business, operations, technology and other key stakeholders in an enterprise organization
• Adaptable self-starter with strong initiative, able to learn new processes quickly, juggle multiple priorities, and meet deadlines in a fast-paced environment

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Prior experience working within a real estate domain
• Experience with geospatial data and tooling including, but not limited to: ArcGIS, Carto, Wherobots, or QGIS
• Bachelor’s degree or equivalent work experience
   

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Addition