ServiceNow Discovery and CMDB Systems Engineer

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The Norfolk Southern IT Department is seeking a qualified professional ServiceNow Developer to lead the ServiceNow development team. The ideal candidate should have the extensive technical experience and background allowing him or her to lead a technical team and guide overall solutioning and platform governance.  Responsibilities include, but are not limited to general platform enhancements and upgrades, user and group management,  ITIL & CMDB process development, application integrations, and production support. This individual must be a collaborative, innovative, self-starting team player with the ability to train and coach novice ServiceNow Administrators and interact with stakeholders.  The candidate will be expected to provide technical guidance to optimize existing ServiceNow capabilities. 

 

Responsibilities 
⦁    Analyze, design, develop, and maintain ServiceNow CMDB and service management ITIL processes
⦁    Demonstrate knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships
⦁    Manage development team and guides solutioning practices, in collaboration with product owner
⦁    Manage sprint releases, and code migrations (managing update sets) in ServiceNow
⦁    Demonstrate background in establishing Change Advisory Boards and identifying standard change
⦁    ITIL process development and enhancements 
⦁    Establish platform governance to manage technical demand and platform integrity
⦁    Administer ServiceNow platform: Business Rules, UI Actions, UI Policies, Client and Server Scripting, Roles, User and Group Administration, MID Servers, Service Mapping, and SLAs
⦁    Utilize Workflow Editor and Flow Designer to configure out of the box workflows and create/maintain custom workflows
⦁    Plan, test, and execute upgrades for ServiceNow platform
⦁    Update and maintains a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all integrations and business processes for use after the upgrade completes
⦁    Design, implements, tests, documents, and deploys existing technical processes, such as scheduled jobs, import sets and transform maps, UI design, and platform notifications
⦁    Enhance customized platform and portal features and capabilities, including scoped applications and external application integrations
⦁    Review technical requirements to ensure that they are provided in sufficient detail to be accurately estimated
⦁    Develop, maintains and enhances existing scripting in ServiceNow
⦁    Create, configure, and manage integration endpoints using various authentication methods like OAuth, Basic, and HMAC
⦁    Design, develop, and maintain Service Catalog items with varying levels of complexity
⦁    Create and maintain web service technologies for inbound and outbound transactions (RESTful, JSON, HTTP, SSL, XML, and GIT)
⦁    Oversee Service Portal Design, Catalog Taxonomy, and ServiceNow Mobile development

 

Experience Required:
⦁    5+ years of experience in ServiceNow development and administration of ITIL Service Management processes
⦁    3+ years of experience of Discovery and CMDB administration

 

Skills Preferred: 
⦁    ServiceNow Paris or above
⦁    Methodologies: Agile SCRUM, Kanban, SDLC
⦁    Service and Application Mapping
⦁    Experience with programming languages, i.e., Javascript, XML, HTML, CSS, Angular, REST
⦁    UX:    Prototyping, Wireframing, User Interview, Google design sprint
⦁    Certificates:    ITIL Vx, Six Sigma, ServiceNow Certified System Admin and/or Developer

 

Education:  
⦁    Bachelors Degree in Technology field is preferred
⦁    Certified ServiceNow Administrator, Developer, or Implementation Specialist is preferred

 

Work Conditions: 
Environment is remote and in office as needed. Ideal candidate must be based within 60 miles of Atlanta office.

 

 

Job Description

The Norfolk Southern IT Department is seeking a qualified professional ServiceNow Developer to lead the ServiceNow development team. The ideal candidate should have the extensive technical experience and background allowing him or her to lead a technical team and guide overall solutioning and platform governance.  Responsibilities include, but are not limited to general platform enhancements and upgrades, user and group management,  ITIL & CMDB process development, application integrations, and production support. This individual must be a collaborative, innovative, self-starting team player with the ability to train and coach novice ServiceNow Administrators and interact with stakeholders.  The candidate will be expected to provide technical guidance to optimize existing ServiceNow capabilities. 
 

Responsibilitie