Collection Specialist - Legal & Corp Secretary - Akron General Office Bldg

FirstEnergy at a Glance

We are a forward We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.  

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with the FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.

The department is responsible for managing and resolving pre-litigation claims for property damage or personal injury by third parties against the Company. The Claims department works in tandem with the tort litigation attorneys to develop strategy and negotiate settlements to satisfy certain claims. Claims also oversees claims against third parties who damaged company equipment or facilities.

 Responsibilities:

• Gather information to determine responsible party(ies) for damage claims, which includes interviewing   witnesses, contacting insurance companies and obtaining police and fire reports     
• Review claim files to ensure all supportive information is included to pursue collections
• Ability to timely and accurately invoice claims
• Focus on quality follow-up contacts and communications on invoiced claims
• Excellent communication and problem-solving skills
• Proficiency in accurately and timely updating electronic files
• Strong negotiation skills to achieve settlements or payment plans, where appropriate
• Processing settlement payments
• Ability to evaluate uncollected claims and recommend litigation efforts to secure payment
• May attend pre-trials, trials and arbitrations
• May assist with preparation of discovery responses
• Demonstrate FirstEnergy Values and Behaviors

 Qualifications:

• High school diploma or GED
• Two or four-year degree preferred with a minimum of 0-2 years of work experience. Experience should include customer service and/or basic understanding of account collections 
• Proficient in in Microsoft Office applications (Excel, Work, PowerPoint),UIS, Accurint and the claims system
• Strong written and oral communication skills
• Strong computer skills and comfort in a paperless environment
• Strong interpersonal skills to work effectively with people at all levels and with varying backgrounds

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.