Administrative Support Associate – Receptionist

Title: Administrative Support Associate – Receptionist
Employee Classification: Staff
Institution: TCAT-Murfreesboro
Department: Human Resources
Campus Location: Murfreesboro

Job Summary

The Tennessee College of Applied Technology (TCAT) Murfreesboro is accepting applications for a Receptionist. This is a full-time, in-person position requiring a 37.5-hour workweek, Monday through Friday, during standard daytime business hours. The Receptionist serves as the primary point of contact for students, faculty, staff, visitors, and community partners. This position is responsible for managing daily front desk operations and providing essential administrative and customer service support to the Human Resources and Student Services departments. The role requires professionalism, discretion, and strong organizational skills to ensure efficient and effective front office operations.

Job Duties

• Serve as the first point of contact for all campus visitors, students, faculty, staff, and external stakeholders.
• Greet visitors in a professional and courteous manner; determine needs and route inquiries appropriately.
• Answer, screen, and direct incoming telephone calls; take accurate messages and provide general information as appropriate.
• Maintain a welcoming, organized, and professional front office environment at all times.
• Provide clerical and administrative support to the Human Resources and Student Services departments.
• Assist with document preparation, filing, scanning, copying, and data entry.
• Maintain accurate records while ensuring confidentiality of sensitive student and employee information.
• Receive, sort, and distribute incoming mail and packages.
• Schedule appointments, meetings, and interviews as requested.
• Maintain physical and electronic filing systems in accordance with institutional and TBR record-retention requirements.
• Assist with maintaining logs, sign-in sheets, and visitor records.
• Support onboarding and student service processes through document distribution and intake assistance.
• Communicate professionally with internal departments to ensure accurate and timely responses to inquiries.
• Provide general information regarding campus operations, office procedures, and routing of services.
• Assist with campus events, meetings, and special projects as assigned.
• Adhere to all institutional policies, TBR guidelines, and confidentiality requirements (FERPA, HR records, etc.).
• Maintain a high level of professionalism, discretion, and ethical conduct.
• Perform duties in a manner that supports efficiency, accuracy, and customer satisfaction.

Minimum Qualifications

• Post-secondary academic or technical credential.
• Two (2) or more years of experience in front office, administrative, or higher education setting.
• Experience supporting Human Resources, Student Services, or similar administrative offices.
• Experience working with confidential records and sensitive information.
• Demonstrated ability to provide professional customer service in a fast-paced environment.
• Basic proficiency in Microsoft Office (Word, Outlook, Teams, Excel) or similar office software.

Knowledge, Skills, and Abilities

• General office practices, procedures, and administrative support functions.
• Customer service principles and professional communication standards.
• Confidentiality requirements related to employee and student records.
• Strong verbal and written communication skills.
• Excellent organizational and time-management skills with attention to detail.
• Ability to use standard office equipment (multi-line phones, copiers, scanners).
• Proficiency with email, scheduling tools, and document management systems.
• Ability to interact professionally with diverse populations.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Ability to exercise sound judgment and discretion when handling sensitive information.
• Ability to work independently while supporting team objectives.
• Ability to adapt to changing priorities and operational needs.

Physical Requirements:

• Work is performed in lobby and classroom environments.
• Position requires the use of a computer. 
• Walking or standing to a significant degree; sitting for periods of time; be able to climb, bend and stoop; use body members (arms, hands, fingers). 
• Must be able to occasionally lift and/or move up to 20 pounds.
• Must be able to access and navigate all ar