Business Systems Analyst, IT GTM (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is seeking a Business Systems Analyst to join our IT Go-to-Market team and drive the transformation of our partner experience. You will play a critical role in optimizing the Salesforce-based tools and processes that power our alliance/channel partner ecosystem and internal operations teams.

What You'll Do:

• Lead business analysis efforts for partner portal and Salesforce transformation projects that enhance how partners interact with CrowdStrike

• Gather, document, and translate business requirements from alliance/channel teams and internal operations stakeholders into functional specifications

• Analyze and optimize end-to-end processes including lead management, opportunity tracking, partner certifications, partner information management, and approval workflows

• Design and implement reporting and dashboard solutions that provide actionable insights to partners and internal teams

• Collaborate with cross-functional teams to identify pain points and opportunities for process improvement in the partner experience

• Conduct user acceptance testing, create test plans, and ensure solutions meet business requirements

• Develop training materials and provide support for new features and enhancements

• Manage multiple concurrent projects with varying priorities and stakeholder groups

• Serve as a liaison between business users, technical teams, and leadership

What You'll Need:

• 5+ years of experience as a Business Systems Analyst, preferably with Salesforce platforms

• Strong understanding of partner/channel operations, partner portals, or B2B partner ecosystems

• Proven experience with Salesforce Sales Cloud, Partner Community/Experience Cloud, CPQ

• Expertise in requirements gathering, process mapping, and documentation

• Experience with reporting and dashboard design (Salesforce Reports & Dashboards, Tableau, or similar)

• Strong analytical and problem-solving skills with attention to detail

• Excellent communication skills with ability to translate technical concepts for business audiences

• Demonstrated ability to manage stakeholder relationships and drive consensus

• Self-starter who can work independently with minimal guidance

• Bachelor's degree in Business, Information Systems, or related field (or equivalent experience)

Bonus Points:

• Salesforce Administrator or Business Analyst certification

• Experience with partner relationship management (PRM) systems

• Knowledge of CPQ (Configure, Price, Quote) systems

• Familiarity with Agile/Scrum methodologies

• Experience in cybersecurity or technology industry

#LI-AI1

#LI-SC1

#LI-Remote

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committ