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You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually

Role & Responsibilities:

• Your duties may include but are not limited to:
• Deliver world-class customer service, by explaining our related benefits and responding to customer inquiries and concerns over the phone
• Establish a good liaison with our client's customers while providing quotes or enrolling in various products
• Document necessary information, such as claim details, customer’s change of details, and other pertinent information
• Build meaningful relationships with our customers through a customer first approach, which would entail understanding their situation and needs, answering questions, and ensuring each customer knows American Express has their back.
• Enhance our customers’ experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect
• Follow underwriting, Compliance and Regulatory requirements and corporate policies
• Track and monitor personal results to meet key performance goals to achieve productivity goals and comply with all regulatory requirements.
• Navigate computer systems and applications to service our customers, and enable them to get the most from our online platform
• Manage other production related activities, such as complaints and escalations
• Handle inbound calls for multiple products with no prospecting or