Program Manager – Nursing Quality and Professional Practice
Cleveland ClinicAbout the role
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
Program Manager – Nursing Quality and Professional Practice
Location
Euclid
Facility
Euclid Hospital
Department
Nursing Quality Assurance-Nursing Institute
Job Code
T97543
Shift
Days
Schedule
8:00am-4:30am
Job Summary
Job Details
Join Cleveland Clinic Euclid Hospital and experience world-class healthcare at its best. Cleveland Clinic Euclid Hospital offers a complete continuum of care, including emergency services, rehabilitation and outpatient care. Here, you will work alongside a team of dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
The Program Manager provides strategic leadership for local nursing quality initiatives in partnership with the enterprise nursing quality team. Serving as the site lead for nursing-sensitive quality data reporting to the National Database of Nursing Quality Indicators (NDNQI), this role ensures the accuracy, integrity, and timely submission of performance data.
The Program Manager champions continuous performance improvement by advancing initiatives that enhance quality outcomes, patient safety, regulatory compliance, and evidence-based nursing practice. In addition, the role leads the organization's Magnet Recognition Program® or Pathway to Excellence® Program, ensuring alignment with the standards established by the American Nurses Credentialing Center (ANCC).
A caregiver in this position works days, 8:00am—4:30pm
A caregiver who excels in this role will:
Monitor and analyze quality outcomes, including nursing-sensitive quality data.
Manage all aspects of the collection, administration, benchmarking, and dissemination of the NDNQI database and nursing-sensitive indicators.
Develop and assure process to monitor performance and identify where intervention is needed.
Collaborate with nursing and organizational leadership to develop annual key performance indicators and to drive local improvements to meet the goals.
Provide written and verbal data reviews to nursing and other leaders, including executive leadership.
Partner with other departments to support and implement best practices.
Collaborate with safety, quality, and patient experience professionals and nursing leadership to implement actionable items related to quality performance and compliance to standards of care.
Drive continuous improvement activities around quality, safety, and patient experience priorities and coordinates improvement projects.
Manage change to ensure the adoption and sustainment of quality improvement.
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