Senior Consultant, Client Success

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

NA Client Success works with global acquirers, processors, GSPs and merchants headquartered in North America to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, operational account planning, back-office support, and customer performance reporting. 

The Sr. Consultant, Client Success, Account Management is an individual contributor responsible for supporting North America headquartered global clients. This role requires knowledge of industry best practices, client-facing technical consulting experience, and calls for deep collaboration and partnership with cross-functional leadership across Client Services, Sales, Product, and Technology.  The candidate must demonstrate payments industry knowledge and knowledge of Visas capabilities to solve complex problems and take a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.

The role requires a keen insight into Visa product offerings, best practices, and calls for deep collaboration and partnership with business leadership across Client Success, Sales, Product, and other internal stakeholders.   

• Partnering with the Sales Account Executives to support new business development opportunities.

• Visionary expertise identifying efficiencies and the tools and applications related to those efficiencies.

• Proactively identifies and solves complex problems that impact the management, relationship, and direction of the business.

• Building and maintaining relationships with Senior Management, Product, Sales, and Account Management.

• Independently formulating decisions that may have significant operating and financial impact to Visa initiatives, reputation, and clients.

• Provide proactive planning and operational support to ensure that both the client and Visa are operating in the most effective and cost-efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing & settlement, back-office processing).

• Stay current with industry and client trends and maintain a strong knowledge of Visa products and services.

• Represent the voice of the client to internal stakeholder organizations through accurate business requirements and ongoing advocacy

• Establish and foster relationships with client and internal stakeholders at all levels of staff, senior and executive management

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• 8 years of successful experience in with Client facing accountability in the Payments industry
• Demonstrated strategic ability to solve complex global cross-functional issues exercising critical thinking and sound judgment
• Functional experience in bankcard operations, supporting highly complex clients and/or services
• Demonstrated ability to strategically lead cross functional teams through high impact complex business issues that do not have precedent
• Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at senior and executive management levels
• Working knowledge of payment systems including authorization & clearing systems, client connectivity, and settlement services
• In-depth knowledge of pa