Executive/Administrative Assistant

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. 
 

The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations & Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.
 

The Executive Assistant is a critical member of this team who provides organizational support, ensures that the team’s logistical needs are met, and helps to promote a positive atmosphere and work culture. We are looking for a highly pro-active individual with strong organization and interpersonal skills, who thrives in a dynamic environment, to join our team.

Key Responsibilities:

The Executive Assistant of Risk & Remediation is responsible for providing office management and administrative support to the working for the Compliance VP – Risk & Remediation and their team.
The Executive Assistant will interact with executives and senior management across American Express. The candidate should demonstrate strong executive presence, and an ability to act strategically in an information intensive and fast-paced environment. The Executive Assistant will also assist in the coordination of special projects and ad hoc administrative requests, as required.

How will you make an impact in this role?

• Arrange, confirm, and proactively manage detailed calendars, handling all aspects of complex senior-level meetings and related logistics
• Maintain headcount reporting, organizational charts, and distribution lists
• Support onboarding and offboarding colleagues
• Manage complex travel arrangements and itineraries
• Prepare travel and expense reports on a timely basis
• Exercise discretion in dealing with highly sensitive and confidential information
• Develop and execute employee communications, including but not limited to, preparation of Town Halls, executive memorandums, and conference calls
• Actively support planning for team building and employee engagement activities
• Anticipate needs and take initiative to solve scheduling or administrate challenges before they arise
• Other related projects and duties as requested

Required Qualifications:

• Undergraduate degree required
• Previous experience supporting multiple senior leaders and their teams in a fast-paced environment is highly preferred
• Strong verbal and written communications skills
• Must be a self-starter with the ability to manage multiple tasks efficiently and effectively while meeting tight deadlines
• Demonstrated ability to exercise sound judgment, act independently, and be resourceful
• Must have strong interpersonal skills, high attention to detail, and ability to maintain composure under pressure
• Demonstrated ambition and strong work ethic with an intense will-to-win
• Desire to understand the goals of the team and our partners
• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Experience with any of the