Senior Business Analyst

Job Description

We have an exciting opportunity for a Senior Business Analyst at UL Standards & Engagement. This is a hybrid opportunity based in our Evanston, IL or Raleigh-Durham, NC office.

The Senior Business Analyst will support technology enabled services and initiatives to advance the mission of UL Standards & Engagement (ULSE) to make the world safer, more secure, and sustainable. The Senior Business Analyst will leverage advanced application and technical knowledge of software and system functions to inform technology solutions implementation, process improvement and user experience optimization. The Senior Business Analyst will drive rigorous technical requirement discovery, identify substandard or inefficient system processes, and ensure systems are designed, tested, and maintained to support usability and operational excellence. 

UL Standards & Engagement: 

At UL Standards & Engagement (ULSE), we expand the boundaries of safety science to create a more secure and sustainable world. For more than a century, we have created new safety standards and shared our findings with academia, scientists, manufacturers, and policymakers across industries. We identify critical safety and sustainability issues, asking tough questions because we believe a safer world begins with knowledge. 

Build a safer, more secure, and sustainable future with us. Join us and work with our Standards teams who develop the standards required to put that knowledge into practice. 

What you’ll learn and achieve: 

As the Senior Business Analyst, you will play a key role in the rapid growth of UL as you: 

• Provide functional and operational support of technology software and systems. Drive continuous improvement of technology solutions and identify opportunities to meet evolving stakeholder needs and ULSE strategic objectives. 

• Lead comprehensive technical requirement gathering across functional areas, to support safety standards processes, regulatory needs and organizational objectives. Ensure requirements are complete, traceable and aligned with priorities. 

• Analyze existing systems and monitor performance of technology solutions. Participate in testing and quality assurance assessments, conduct regular audits and use data driven insights to offer recommendations on capabilities and optimize functionality. 

• Validate user requirements for systems in production. Continuously assess user feedback and evolving needs to inform system enha