Manager, Product Manager, Enterprise AI, Agent Assist

Center 1 (19052), United States of America, McLean, Virginia

Manager, Product Manager, Enterprise AI, Agent Assist

Capital One is a high-tech company, a scientific laboratory, and a nationally recognized brand all in one reaching millions of consumers. We are a passionate and entrepreneurial team embracing bold ideas, fostering collaboration and delivering great experiences for our customers. Machine learning is at the heart of our approach. Our teams provide millions of customers with individualized, real-time experiences, protection, and decisions driven by machine learning and advanced analytic capabilities. 

As a Manager, Product Manager on the Enterprise AI Product team, you will be part of the team designing and delivering best in class ML and AI products for Capital One data scientists, ML engineers and product teams. We’re passionate about experimenting and building products with next-generation technologies.

This role represents the needs of the customer to inform our product roadmap, ensuring we are building and delivering to the needs of the customer and the intended business outcomes. You will be responsible for feature definition and development in partnership with our technology teams.

The ideal candidate for this role is passionate about technology and deeply empathizes with internal and external customer needs; they are passionate about generative AI and have begun their learning journey on the capabilities and uses of these technologies. They are comfortable in conversation with engineering and data science teams as well as stakeholders and senior leaders. 

 

Specific responsibilities include, but are not limited to:

• Develop and communicate the product vision and strategy for key components and features.

• Responsible direct ownership of products.

• Deeply understand the needs of data scientists, engineers and Capital One customers. 

• Prioritize the product backlog to maximize business and customer outcomes.

• Incorporate design thinking and analytics to inform product design.

• Enable collaboration and ensure communication between teams.

• Maintain a healthy backlog of work and play a critical role in many agile ceremonies.

• Support the team with escalation and resolution of impediments.

• Serve as the connection between customers, Capital One’s mission, and your team. 

 

We want you if you are:

• Passionate about building impactful products.

• You have expertise in, or are excited about, machine learning and the latest technologies in AI 

• Already on your journey to Machine Learning and Generative AI fluency, even if via non work-related training, reading, and experimentation.

• You enjoy putting yourself in the shoes of customers. Even better if you have experience doing this with internal customers.

• You are a learner who is able to quickly get up to speed in a highly technical environment.

• You are experienced working in an Agile environment.

• You are a do-er who can also zoom out and think strategically.

• You have excellent oral and written communication skills.

• You are highly collaborative and have the ability to influence and lead.

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 3 years of experience in digital product management 

Preferred Qualifications:

• MBA or advanced degree in science, engineering or related fields

• Knowledge of or demonstrated investment in learning about emerging machine learning methods, techniques, and applications

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum