Director, Network Solutions and Operations

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe.  We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone. 

We are looking for a Director, Network Solutions and Operations. The Director, Network Solutions and Operations reside within the Global Connectivity IT organization of Princess Cruises.   This role provides strategic leadership and operational ownership for the Network Platform across a fleet of 17 cruise ships and shoreside operations. The Director serves as a key business partner to senior stakeholders across brands, technology, and operations, translating complex network strategies into measurable business outcomes as well as translating business requirements into infrastructure supportive enablement.   Success in this role requires executive leadership presence, sound business judgment, and deep expertise in enterprise network infrastructure — spanning ship, shore, data center, and cloud environments. 

Here’s a summary of what Princess is looking for in the Manager, Port Operation.  Is this you? 

Responsibilities: 

Strategic Leadership & Vision:

• Define and drive the multi-year network and connectivity strategy aligned to enterprise business goals and the guest experience roadmap for Princess Cruises

• Serve as an executive-level thought leader on network infrastructure, influencing organizational direction and investment decisions.

• Build and maintain strategic relationships with senior stakeholders across Technology, Operations, Finance, and brand leadership teams.

• Communicate complex technical strategies clearly to non-technical executives, translating infrastructure capabilities into business value.

• Champion innovation by monitoring industry trends and emerging technologies, ensuring the network platform remains competitive and future-ready.

Platform Ownership & Operational Excellence:

• Accountable for end-to-end Network and Connectivity Operations (shipboard and shoreside), ensuring reliability, stability, and security compliance. 

• Oversee effective delivery of all third-party and internally managed network infrastructure, including management of system integrators and providers, supporting enterprise business processes across the fleet.

• Establish and enforce operational standards, SLAs, and KPIs that drive measurable improvements in network uptime, latency, and guest/crew satisfaction.

• Lead root cause analysis (RCA) and problem resolution activities, driving systemic improvements to prevent recurrence.

Team Leadership & Organizational Development:

• Lead, mentor, and develop a high-performing, geographically distributed network engineering and automation team spanning shoreside and off-shore personnel.

• Foster a culture of accountability, continuous learning, collaboration, and operational excellence.

• Define team structure, roles, and career development pathways to attract and retain top infrastructure talent.

• Partner with HR and senior leadership on workforce planning, talent acquisition, and performance management.

Architecture, Engineering & Governance:

• Maintain comprehensive understanding of the network architecture across all environments: ship, shore, data center, cloud, and edge-computing.

• Direct the design, build, and delivery of network infrastructure supporting business-critical applications and guest-facing services.

• Establish and enforce change management and configuration management standards to ensure network stability and auditability.

• Identify network bottlenecks, evaluate new technologies, and recommend strategic upgrades and investments.

Financial Management & Business Accountability:

• Develop, manage, and optimize operating and capital budgets for the network domain, ensuring spend aligns to stra