Senior Software Engineer (Java, CI/CD) - Relocation to Madrid

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

#LI-Hybrid

Job Description

We seek a highly skilled and experienced Software and DevOps Engineer for our Engineering team. You will design, build and deliver large-scale resilient and scalable distributed services that process billions of events by using modern cloud-native features and techniques. Your expertise will also contribute to the reliability and efficiency of our platforms, influencing both our product and engineering DevOps practices in ensuring high system availability, scalability, and performance.

*Please note that this role is hybrid (2 days per week in the office)

Responsibilities:

• Work with Architecture, Product Engineering and Security teams to design, develop and evolve the Nexthink software products, following modern cloud-native best practices.
• Develop and maintain tools and automation systems for deployment, monitoring, alerting, and incident response to reduce manual interventions and improve the efficiency of our operations.
• Collaborate closely with software engineering teams to understand product requirements and provide technical guidance for infrastructure design and and support scalable, durable, and reliable services.
• Participate in incident handling, investigating, and resolving production incidents to minimize impact and ensure system stability.
• Lead incident response and post-mortem analysis to prevent future outages and improve response strategies.
• Perform capacity planning and optimization to ensure the platform meets performance and scalability targets.
• Conduct regular system and performance analysis, identify improvement areas and implement solutions to enhance efficiency and stability.
• Troubleshoot and resolve complex system issues, including performance bottlenecks, network connectivity problems, and infrastructure failures.
• Implement and maintain security best practices throughout the platform, ensuring compliance with industry standards and regulations.
• Advocate for DevOps best practices across the organization and contribute to setting service level objectives (SLOs) and service level indicators (SLIs).
• Mentor junior team members and contribute to team growth and skill development.
• Participate in on-call rotations to provide support for the production environment, responding to and resolving incidents promptly.

Qualifications

• 8+ years of relevant work experience as a Software and DevOps Engineer, or similar role, developing software, implementing operational processes and tools within cloud application environments.
• Expertise in core Java (8+) and experience with scripting languages (e.g., Bash, PowerShell)
• Strong knowledge of system architecture and networking concepts, specifically designing scalable and fault-tolerant systems.
• Very good knowledge of Automated Build Systems (e.g., Jenkins, ArgoCD) for building and managing CI/CD pipelines.
• Proven experience in "Everything as code": infrastructure (e.g., Terraform, CrossPlane, Packer) and configuration management (e.g., Ansible). Scripting is second nature.
• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes) and cloud platforms (e.g., AWS, Azure, GCP).
• Solid understanding of Linux-based systems, including administration, troubleshooting, and performance tuning.
• Knowledge of monitoring and logging frameworks (e.g., Prometheus, ELK Stack) and experience with implementing observability practices.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues and provide effective solutions.
• Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.
• Proficiency in English, both written and spoken.

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve compl