American Girl Lead Party Planner (Full-Time/Benefitted)

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.

Job Description

The Opportunity: The Party Planner is located at the AG Retail Los Angeles location and reports directly to the Restaurant Manager. This position is responsible assisting the restaurant manager with daily operations, including providing leadership and direction to the department , as well as working one-on-one with party guests to create a magical event through superior communication and organization according to AG specifications. If you have experience in customer relations, event planning and execution, or parties, and have the ability to perform multiple tasks simultaneously in a high-pressure, fast-paced environment while maintaining a positive attitude, we want to hear from you.

What Your Impact Will Be: 

• Achieves and delivers timely steps of party execution, and positive indicators on Customer Comment Cards.  This includes communications with the customer prior to the event; creating and maintaining a pleasant ambiance in the dining room and party rooms; working with the party team to greet and seat guests in a timely manner, share store and event information with guests, take and deliver beverage and food orders, upsell, service the party throughout the event; prepare desserts and to-go transactions, deliver and process checks, bus and reset tables, daily clean up, and restocking of supplies.
• Support the Restaurant Leadership Team in overseeing staffing, hiring, coaching/training, purchasing/vendor relations, inventories, maintaining food/beverage service standards, and ensuring safety and sanitation standards.
• Leads by example in all areas of the business.
• Meets sales goals and budgetary guidelines.  Work with external vendors and place product orders in a timely manner.
• Ensure customer satisfaction by providing an exceptional party experience and oversee resolution of customer service issues and requests in a gracious manner.
• Executes events to AG standards, including games, crafts, hair styling and skin care of dolls.
• Maintain on-going party communications with staff, management, and the Retail Sales and Services department.
• Has knowledge and understanding of local and state health sanitation laws and follows food and workplace safety guidelines.
• Assigns and complete daily tasks and side work assignments for FOH and BOH areas in a consistent and timely manner.
• Has thorough knowledge of the InfoGenesis system and ensures transactions are completed according to company policy.

Qualifications

What We’re Looking For:
 

• High School degree, and undergraduate education preferred.  Serve Safe certification preferred.
• One - two years experience in a high volume, fine-casual dining or related restaurant preferred. 
• Experience with working with children preferred. Minimum of 6 months work experience in customer relations, parties, or events.
• Ability to execute games, crafts, and style doll hair. 

• Good verbal and communications skills required.

• Must enjoy public speaking, children and possess a warm and friendly demeanor.
• Previous experience working with children a plus.
• Strong working knowledge of Eatec system, Microsoft Office (Word, Excel, and Outlook), InfoGenesis/Universal Desktop, Zomato reservation systems, JTech paging system, POS systems, inventory systems, and basic office equipment (copiers and fax), preferred.
• May be required to perform diverse physical tasks, including some heavy lifting (approximately 30 – 50 pounds), transporting full trays and bus tubs that weigh up to 30 pounds.  Const