Certified Medical Assistant

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.   

The Certified/Registered Medical Assistant supports the Care team and its patients through patient care, clinical and administrative tasks including patient intake, receiving and responding to patient phone calls, and documenting patient interactions. The MA performs duties within the Connecticut scope of practice.

Primary Responsibilities:

• Provide patient care, clinical summary and direction on next steps or follow up 
• Perform phlebotomy for patients as needed 
• Act as a member of the care team, including preparing patients to be seen by collecting and recording clinical information as per protocol 
• Manage patients according to approved protocols and consistent with appointment and scheduling guidelines
• Carry out standing orders consistent with practice policies and procedures 
• Document all patient interactions and other clinical activities accurately and in a timely manner in the electronic health record (EHR)
• Schedule tests, treatments and follow up visits on behalf of patients; assist patients with identifying suitable outside resources for disease management and other services; refer patients when appropriate
• Answer and document patient phone calls; take complete messages and route to providers as needed using the EHR 
• Monitor task pools in order to respond to tasks in a timely manner, follow up on overdue orders/worklists and monitor status of critical referrals
• In coordination with Regional Nurse Managers, maintain oversight of temperature monitoring
• Assist care team to ensure smooth office operation and delivery of excellent service through teamwork
• Provide attention to patients in a manner that builds confidence, trust and loyalty 
• Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality 
• Maintain open lines of communications with care team and Regional Management team
• Maintain knowledge of current coding, OSHA and CLIA regulations and company policies
• Adhere to all patient safety initiatives and infection control regulations 
• Perform other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Certified / Registered Medical Assistant from AAMA, NHA, NCCT, or AMT
• Access to reliable transportation and valid US driver's license

Preferred Qualifications:

• 1+ years of MA experience
• Graduate from an accredited MA program
• Completed relevant medical assisting training by any branch of the armed forced of the United States
• Experience working with Epic
• Experience working in a primary care office
• Intermediate level of computer proficiency

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you