Spa Service Supervisor

Privai Spa + Fitness | Kimpton EPIC Hotel
Arch Amenities Group

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Spa Service Supervisor. The Spa Service Supervisor assists the Spa Director by overseeing and supervising daily operations, service providers, and all service-related areas within the spa and fitness facility. This role ensures operational excellence, service quality, and team accountability while supporting revenue growth and guest experience initiatives.

This is a hands-on leadership position that requires active engagement in operations, team performance, and service delivery.

Schedule Requirements:

• Must be available nights, weekends, and holidays
• Minimum schedule: Friday – Monday (Part-time availability considered - PM SHIFTS REQUIRED) 

Responsibilities:

• Creates and maintains a team of service providers that meet all standards of professionalism, performance, and service excellence
• Oversees daily operations across all service areas including treatment rooms, fitness center, locker rooms, and amenities
• Ensures cleanliness, sanitation, and presentation standards are consistently maintained throughout the spa
• Supervises service providers to ensure productivity, readiness, and adherence to service standards
• Responsible for end-of-month manual inventory and ongoing oversight of service-related supplies and product usage
• Ensures proper ordering, stocking, and availability of all items required to perform services
• Conducts service audits to maintain consistency and quality across all treatments
• Coordinates onboarding and training schedules for new and existing staff, ensuring full knowledge of services, products, systems, and standards
• Ensures all technical staff remain knowledgeable in products, services, and daily operational practices
• Coordinates ongoing education with vendors and trainers on a regular basis
• Assists with special events, promotions, and service-driven activations to support guest engagement and revenue growth
• Identifies opportunities to enhance service offerings, including new treatments, add-ons, and guest experiences
• Supports staffing and scheduling to align with business demand and payroll guidelines
• Assists with payroll processes, including timecard review and labor awareness
• Performs daily walkthroughs to ensure all areas are clean, organized, and properly staffed
• Ensures guest interactions are professional, knowledgeable, and aligned with service standards
• Maintains knowledge of all products, ingredients, and services to effectively recommend treatments and retail
• Supports front desk operations as needed to ensure coverage, alignment, and team training
• Coaches team members through performance feedback, reinforcement, and accountability measures
• Assists in developing and maintaining operational procedures and service standards
• Helps foster a team environment focused on performance, guest experience, and continuous improvement
• Other duties as assigned

Qualifications:

• Must be a licensed service provider with strong hands-on experience
• Minimum of 4 years’ experience in a spa environment
• Previous leadership or supervisory experience preferred
• Front desk experience required
• Strong knowledge of spa services, products, and operations
• Ability to lead, train, and hold team members accountable
• Strong organizational and multitasking skills
• Professional demeanor, appearance, and communication skills
• Sales awareness and ability to support revenue growth initiatives
• Ability to remain calm and effective in high-pressure or emergency situations
• Physically able to stand, walk, bend, and perform job-related tasks for extended periods

Work Environment & Requirements:

• Ability to stand for long periods
• Ability to bend, stoop, kneel, crouch, and lift as needed
• Use of proper body mechanics to prevent injury
• Use of hands and arms for daily operational tasks