Technical Laboratory Project Manager

Company Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialized clinical diagnostics testing.

Job Description

• Act as primary client liason for more complex and challenging project, program management, discussion of results or reports, designing new experiments, and/or modifications to existing experiments, studies as needed to meet business and client objectives including quote outline.
• Draft and issue custom project quotes working closely with Business Unit Manager (BUM) and/or Scientists, Group Leaders at all ESFA locations to address specific client requirements and with suitable scientific approaches, timing, pricing and clear project, program or study deliverables.  Assist with resetting client expectations and/or lab approach when the project goes astray.
• Manage appointed internal project work on department improvements related to Client Service Management of both current and new clients across all required sites 
• Maintain proficiency in all corporate sales-based software (CRM, comLIMS, BI, DMS, Euro CSR, Element LIMS). Provide training if and when needed for current client-facing roles as well as potential new additions to the Sales Team.
• Oversee select testing activities as directed by BUM or designee in accordance with all applicable company and regulatory guidelines to alleviate demand or volume on BUM and/or Cluster President.
• Monitor project timing and proactively take action working with the lab to re-prioritize resources and/or client expectations to ensure quoted turnaround times are met to the extent possible and client expectations are achieved to the full extent possible
• Understand sample preparation and wet chemistry techniques that include but are not limited to gravimetry, titrimetry, colorimetry and others as needed including sample preparation, isolations, filtrations, extractions.
• Understand operation and capability of instrumentation available that will include but is not limited to FTIR, HPLC-UV/VIS, RI, PDAD, ELSD, LCMS(MS), Prep LC, GCFID/ECD, GCMS, ICP-OES, ICP-MS, AA, IC, FIA, LECO N2, Calorimetry, Physical and Thermal Analysis (includes DSC, TGA, DMA – outsourced) NMR interpretation, ELISA, RT-PCR 16S and NGS speciation, other instruments and techniques as needed to meet customer expectations (includes outsourcing selective testing when appropriate).
• Understand and document method transfers, development work, validations/verifications and assist with reporting and peer review when requested.
• Maintain neat and accurate records.
• Interact with clients to assist in selection of test methods and interpretation of test data.  Assist Sales and Business Team members on quote review if requested.  Build templates and checklists enabling the client service team to more effectively quote, manage routine water, food, ingredient, monograph testing and simple product stability studies.
• Assist with drafting and/or reviewing reports to clients when requested (after suitable training period).
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned which may include field sampling at client, warehouse or detention location(s) especially for LEGAL, Insurance Projects
• Assist with case studies, white papers, attending sales-related meetings if requested by ESFA Executive Management (BUM, President) or for marketing purposes.
• Attend industry-appropriate symposia, training, webinars, journals to remain current on analytical techniques, new developments.
• This role may direct cluster scientists on select projects

Qualifications

The Ideal Candidate Would Possess: 

• Experience in monographs, medicated animal feed, GMP compliant work
• BS in Chemistry,