Customer Service Agent (CSA) — Sightseeing Tours (Outdoor Position)

Pay: $17.00 per hour

Job description:

Join the Front Line of NYC Tourism

TopView Sightseeing is hiring Customer Service Agents to support our growing tourism operations across New York City.

This is an outdoor, field-based position located at high-traffic tourist attractions and sightseeing stops. We are seeking energetic, customer-focused professionals who enjoy working in dynamic city environments.

Schedules may vary based on tourism demand, weather, and operational needs. Weekend and Night availability, and flexibility are required.

Compensation

• $17.00 per hour base pay $0.50 per ticket printed and/or sold Strong earning potential in high-volume locations

Key Responsibilities

• Wear full company uniform and maintain professional appearance
• Ability to carry promotional signage and materials throughout the shift
• Operate company-issued POS machine
• Process cash and credit card transactions
• Handle and reconcile daily cash
• Explain tour packages, pricing and hours of operation
• Ensure customers understand their purchases
• Print tickets for referrals
• Assist customers with app downloads and reservations

Job Types: Full-time, Part-time

Work Location: In person