Senior Specialist, Digital Customer Experience

<p>Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!</p><p></p><p></p><p></p><p>We are currently seeking data analytic oriented <b>Senior Specialist,</b> <b>Digital Customer Experience</b> to join the Digital Customer Experience development team at UPM Plywood in Lahti, Finland. <span>Other UPM office locations in Finland or in Europe can be considered.</span></p><p></p><p></p><p></p><p><b>Greetings from your future manager</b></p><p></p><p>Welcome to join our digital customer experience development team! We are strengthening our position as the industry leader in customer experience. We are searching for a Senior Specialist to our team who will play an important role in our digital transformation at customer front. Our vision for the future is full of exciting new experiences for our customers and we are speeding up our pace to turn those into great reality. If you like to amaze, you have passion for data, analytics and augmented human interactions, this is an excellent opportunity to become a part of the UPM Plywood digital development team. Mikko Tilli, Senior Manager, Digital Customer Experience</p><p></p><p></p><p><b>What you will do</b> </p><p></p><p><span>The purpose of this role is to support sales and business development organizations to drive business impact with industry’s best digital customer experience and data initiatives. You will participate in customer front digital development projects, support data utilization initiatives, create new experiences and build up solutions to help people to get the best out of our digital initiatives. You will work with internal and external stakeholders within the UPM Plywood business area globally.</span></p><p></p><p><span>You will collaborate with other data, analytics, and IT professionals, as well as a wide variety of stakeholders i.e. UPM Plywood Business Development or Sales and Supply Chain. You will also become a member of UPM Digi &amp; Data communities, playing a key role in our journey to become a more data-driven organization.</span> </p><p></p><p><span>This role will provide you with an excellent viewpoint on digital customer experience processes in global manufacturing B2B business and offer learning and growth opportunities to advance your expertise.</span></p><p></p><p>In this position, you will: </p><ul><li>Support our sales and other teams in their daily business activities to utilize existing tools and solutions to drive business impact</li><li>Establish best practices how to use different data sources and reporting tools as an integrated source of knowledge to improve customer interactions and experiences</li><li>Use modern reporting tools to visualise business data from different internal or external sources to support data-driven decision making</li><li>Create data models to support versatile use of information at customer front</li><li>Analyse different touchpoints and channels to find out possible ways to improve customer experience</li><li>Analyze end-to-end data pipelines from customer experience point of view </li><li>Act as a technical support in digital and data development projects </li><li>Optimize digital touchpoints in all relevant markets and end-uses</li><li>Support internal and external data consumers turning data into valuable insights using modern reporting and analytic tools</li><li>Collaborate and communicate closely with wide variety of stakeholders</li><li>Work with UPM IT and third parties to provide operational support for IT solutions</li></ul><p></p><p></p><p><b>Who you are?</b> </p><ul><li><span>Possess expertise in human-digital interactions and data-assisted decision making</span></li><li><span>Have experience in data analytics, visualisation, production economy and how to combine these to valuable services in manufacturing B2B business </span></li><li><span>Have experience and knowledge of CRM (Salesforce), commercial product information management, generative-AI, business reporting and IT systems such as </span>Azure, AWS, Snowflake, Oracle DW, Salesforce, and SAP </li><li><span>Have experience with data analytics and reporting tools, especially Power BI</span> </li><li><span>Have programming and scripting experience, especially in relation to SQL and Python.</span> </li><li><span>Exhibit excellent collaboration and communication skills, a drive to achieve goals, and a commitment to high-quality work standards</span> </li><li><span>Passionate about exploring modern technologies, learning new skills, and sharing your knowledge with others </span> </li><li><span