Client Manager (CPG experience required)

Company Description

Location: Remote (20% travel)

REF24870T

Job Description

Have you ever walked down an aisle in your local retailer and wondered why your favorite beverage or food product moved? At NielsenIQ, we work with U.S. manufacturers and retailers to help them understand their consumers and optimize their business down every aisle.  

When you join the NielsenIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion. As a Client Manager, you will be accountable for driving the overall customer experience and elevating NielsenIQ's impact on our Retailer clients. 

As a Client Manager, you are responsible for actively engaging key retail decision makers and leveraging Nielsen IQ solutions to deliver timely and successful analyses that deepen relationships. From identifying best product assortments to executing pricing strategies, you will partner with internal teams across multiple NIQ business units to solve client challenges and meet business needs. This role has deep knowledge of the customer’s business and strategies which enables you to drive satisfaction and identify new opportunities for engagement. 

 

Responsibilities: 

• Partner with client to set objectives that drive business impact and maximum value; build and maintain strong relationships and develop practice-area expertise with adaptability, urgency, and positivity 
• Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations 
• Drive strategic thought leadership with client leveraging NIQ tools and assets 
• Identify opportunities for increased partnership and elevate those opportunities to organizational and sales partners 
• Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation 
• Work collaboratively with internal partners to ensure work is connected to customer business objectives and focused on outcomes 
• Ensure timely delivery of reporting and drive internal issue resolution and the associated response 

Qualifications

• Bachelor's degree required, MBA a plus 
• 5+ years of experience with demonstrated expertise in data analysis in the FMCG, CPG and Retail industries and application to customer-related business issues. Grocery, Convenience, and/or Alc experience a plus 
• Beverage & Alcohol industry preferred
• Experience in collaborating on projects and maintaining positive relationships in complex situations 
• Polished, persuasive communication skills with experience in data presentations to stakeholders and decision-makers 
• Strong analytical aptitude and proficiency in a range of software and digital tech
• Syndicated Data, POS data or Panel Data preferred 
• Knowledge of NielsenIQ tools, applications, and platforms or other syndicated data sources a plus 

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com 

 

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