Junior IT Support Technician

<div class="content-intro"><p><span style="text-decoration: underline;"><strong>We are Wild Card</strong></span></p> <p><strong>Born in Hollywood</strong>, we know what stories move audiences –&nbsp;and how to bring brands into the action.</p> <p><strong>We connect brands</strong> with global markets, crafting high-impact experiences through a blend of creativity and data on screen, in-game and beyond.&nbsp;</p> <p><strong>Every moment is an opportunity</strong> to build genuine connections, because everyone wants to be part&nbsp;of a great story.</p></div><p><strong>Purpose</strong></p> <p>We are seeking a motivated Junior IT Support Technician to provide day-to-day technical support for employees while leveraging a background in software development to assist with automation, scripting, and troubleshooting business applications. This role is ideal for someone who enjoys both end-user support and solving technical problems through code.</p> <p><strong>Job Responsibilities</strong></p> <ul> <li>Provide Tier 1 and Tier 2 technical support for Windows and macOS systems.</li> <li>Set up and maintain workstations, laptops, mobile devices, and peripherals.</li> <li>Manage user accounts, permissions, and access requests.</li> <li>Troubleshoot hardware, software, networking, and connectivity issues.</li> <li>Troubleshoot creative workflows with specific creative tools ie Adobe Premiere, After Effects, Photoshop, C4D etc.</li> <li>Document support procedures and maintain knowledge base articles.</li> <li>Assist with software deployments, updates, and patch management.</li> <li>Write and maintain scripts to automate repetitive IT tasks.</li> <li>Support cloud-based services such as Microsoft 365, Google Workspace, and SaaS applications.</li> <li>Collaborate with engineering and operations teams on internal tools and integrations.</li> <li>Monitor system health and escalate complex issues when necessary.</li> </ul> <p><strong>Required</strong></p> <ul> <li>1–3 years of IT support experience or equivalent education.</li> <li>Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).</li> <li>Experience supporting Windows and macOS environments.</li> <li>Strong troubleshooting and customer service skills.</li> <li>Working knowledge of Google Workspace, Microsoft 365, user account administration, and endpoint management.</li> <li>Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.</li> <li>Experience with Python, JavaScript, PowerShell, Bash, or similar scripting la